Carrolyn Baty

Knowledgeable and dedicated customer service professional with extensive experience in call type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Competent Customer Service Representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Served 38 Years at Southern California Edison.




Achievement Award- Successfully assuming additional responsibilities in response to business or customer needs.

10/19/2007




Achievement Award - Delivering high quality work that exceeds objectives.

07/16/2007




Certificate of Excellence and Teamwork - For working together as a team to achieve 6 consecutive years of 100% On-Time Mailing from June 2001-June 2007.




Achievement Award - By providing concise and accurate reconciling procedures you were able to capture a major cost variance by the United States Post Office regarding our Postage Account. This variance amounted to a total of $100,000.