Carrone "Carrie" Page
Sr. Account/Fleet Manager
Brandon,MS
Summary
Dynamic Sr. Account Manager with a proven track record at Wheels, Inc. (formally LeasePlan, Inc.), adept in leveraging interpersonal communication and Salesforce to drive client success. Excelled in optimizing fleet operations, achieving 100% accuracy in tracking systems, and fostering long-term customer relationships. Specializes in strategic planning and creative problem-solving, ensuring significant cost savings and efficiency improvements.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
Work History
Sr. Account Manager
Wheels, Inc. Formally LeasePlan USA
Alpharetta, Georgia
4 2015 - Current
- Trusted advisor who assists clients in achieving best-in-class by maintaining strong, long-lasting relationships
- This includes drivers to C-level management
- Provide business reviews, regular updates and analyze reports
- Identify and address potential risk and follow through with solutions
- Review service level agreements and preserve data integrity while enforcing policies
- Developed tracking system to manage multiple clients located throughout the country, which results in 100% accuracy
- Analyze market conditions to optimize fleet and to receive the highest return
- Works exceptionally well with all internal departments in a positive and productive manner
- Managed daily, weekly and monthly reports to measure customer success metrics
- Effectively communicate as a direct point of contact to all internal departments and clients
- Built and established strong relationships with customers, enabling long-term partnerships and conduct client reviews resulting in high NPS (Net Promotor Score)
- Resolved complex customer issues quickly using effective problem-solving skills
- Train internal and external users on SaaS application and excel
- Lead meeting to address current projects, concerns and effective solutions
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Streamlined account management processes, improving overall efficiency and productivity.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Account Consultant
Amerifleet Transportation
Alpharetta, Georgia
08.2013 - 05.2015
- Designed strategies to streamline out-of-scope processes while improving and standardizing quality control and department objectives
- Applied project management methodologies to implement process efficiencies
- Managed up to 20,000 moves per year
- Leveraged reporting metrics to optimize workflow to adhere to client SLA's
Fleet Manager
Metadigm Services, LLC
Atlanta, GA
10.2011 - 08.2013
- Managed a comprehensive 500 fleet infrastructure to support end-to-end scope of transportation, maintenance, fuel consumption, vehicle inspections and forecasting
- Implemented a published DOT and corporate fleet policy to spearhead organizational efficiency, growth and organizational success
- Collaborated with management across multi state facilities to achieve department and company goals
- Proactively identified and solved complex problems that impacted management and business direction
Fleet & Asset Control Manager
UtiliQuest LLC
Alpharetta, Georgia
06.2007 - 09.2011
- Set cadence of annual internal asset audits and establishing barcode-integrated fleet asset tracking, filing systems, implementing a corporate-facing inventory software and serving as a SME
- Managed inventory of 30 satellite offices while leading a team of 20 direct reports and indirectly supervise virtual teams with up to 3000+ employees Nationwide
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Arts - Business Administration
Belhaven University
Jackson, MS 01.2000 - 12.2001
Skills
Salesforce
Teamwork and Collaboration
Account management
Creative problem solving
Report interpretation
Policies and procedures
Strategic planning
Key Performance Indicators
Verbal and written communication
Coaching and mentoring
Database Management
Organizational skills
Project management
Strategic Planning
Client Relationship Building
Websites
Timeline
Account Consultant
Amerifleet Transportation
08.2013 - 05.2015
Fleet Manager
Metadigm Services, LLC
10.2011 - 08.2013
Fleet & Asset Control Manager
UtiliQuest LLC
06.2007 - 09.2011
Bachelor of Arts - Business Administration
Belhaven University
01.2000 - 12.2001
Sr. Account Manager
Wheels, Inc. Formally LeasePlan USA
4 2015 - Current
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