Carrie Galla
Brunswick,OH
Summary
Seasoned Payroll Implementation Specialist/Trainer with 10 years experience in union and nonunion payroll, database set up/maintenance and client training and support. Demonstrated standard of excellence and attention to detail. Superior ability to multitask and prioritize workload.
Overview
13
13
years of professional experience
Work History
Payroll Implementation Consultant
Paycor
10.2021 - Current
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Transition clients from their existing HCM software to Paycor project suite.
- Investigate, analyze and recommend solutions for clients' issues.
- Served as a thought leader for improvement of the implementation process to enhance customer satisfaction.
Payroll Implementation Specialist/Trainer
Foundation Software/Payroll4Construction
Strongsville, Ohio
08.2011 - 07.2021
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Determined proper database configuration for complex construction, prevailing wage and union benefit tables for multistate payroll.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Worked with Quality Assurance to determine necessary updates then test and accurately document findings prior to software release.
- Created user documentation and manuals for use in training classes and onboarding sessions.
- Performed higher level consulting with existing clients on multiple modules.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Used knowledge and experience as a Senior Trainer to assist multiple departments with software and client questions.
- Headed major project to establish working pay and benefit tables for Local 3 IBEW, a complex Electrical union in NY. This allowed a large number of clients to join the payroll service who had previously been unable.
Store Manager
Charlotte Russe
Cleveland, Ohio
01.2010 - 04.2011
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Improved store status for two separate locations from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and applied promotional strategies to drive business success and maintain budgetary guidelines.
- Created and optimized store schedules to meet expected coverage demands and uphold optimal service levels.
- Hired, trained and managed team of 10 associates, including evaluating performance and enforcing disciplinary actions.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Medical Underwriter
Ceres Group Inc
Strongsville, Ohio
01.2001 - 06.2002
- Corresponded with brokers and company representatives obtaining details to complete underwriting and expedite processing.
- Assessed financial risk for individuals and companies based on medical history.
- Reviewed medical records of individuals with existing policies to assist Claims Investigation Unit in determining fraud or misrepresentation for possible litigation.
- Supported Customer Service Department by responding quickly to brokers' and policy holders' questions and concerns.
- Tailored a plan with other team members to prioritize daily work loads and minimize service levels.
Skills
- Construction, union and nonunion payroll
- Multistate payroll
- Garnishment processing
- Attention to detail
- Verbal and written communication
- Tracking and documentation
- Collaborative team player
- Troubleshooting
- Organizational skills
- Training materials development
- Microsoft Word and Excel
- Conflict resolution
- Employee coaching
- Accounting, general ledger and payroll principles
- Online client training and support
- Database management
- Problem solving
- Consulting
- Software release and rollout
- Independent worker
- Implementation Management
- Configuration and management
- Client training
Timeline
Payroll Implementation Consultant
Paycor
10.2021 - Current
Payroll Implementation Specialist/Trainer
Foundation Software/Payroll4Construction
08.2011 - 07.2021
Store Manager
Charlotte Russe
01.2010 - 04.2011
Medical Underwriter
Ceres Group Inc
01.2001 - 06.2002
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