Carry Haynes
Pullman
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
23
23
years of professional experience
Work History
Private Care Provider
Linda Rogers
01.2018 - 04.2023
- Enhanced patient comfort by providing compassionate and attentive care.
- Provided respite care for family caregivers, allowing them to rest and recharge while maintaining confidence in the quality of care their loved one received.
- Promoted overall health by implementing preventive measures such as proper hygiene practices and infection control procedures.
- Improved client''s emotional well-being by engaging in meaningful conversations and recreational activities.
CNA
Dreamwork Residential
09.2008 - 04.2014
- Supported mobility exercises to enhance patient physical well-being.
- Monitored vital signs and reported significant changes to nursing staff.
- Operated electronic health records system to update patient information accurately.
- Employed infection control protocols to maintain sterile environment.
Call Center Representative
AT&T Mobility
02.2000 - 12.2007
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Mariposa County High School
Mariposa, CA08-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Conflict resolution
Timeline
Private Care Provider
Linda Rogers
01.2018 - 04.2023
CNA
Dreamwork Residential
09.2008 - 04.2014
Call Center Representative
AT&T Mobility
02.2000 - 12.2007
High School Diploma -
Mariposa County High School
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