Carrye Curry
Wichita Falls,TX
Summary
Dynamic medical receptionist with extensive experience at Texoma Urology Center, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance patient satisfaction through compassionate service and efficient front desk operations. Skilled in insurance verification and records management, fostering a collaborative team environment to support quality patient care.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Texoma Urology Center
07.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Assistant Manager
Braum's Ice Cream & Burger Restaurant
03.2019 - 03.2022
- Wichita fallsSupervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Education
Rider High School
Wichita Falls, TXSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Electronic medical records
- Letter preparation
- Medical records management
- Referral verification
- Mail management
- Medical office procedures
- Insurance verifications
- Typing and filing
- Time management
- Insurance authorizations
Timeline
Medical Receptionist
Texoma Urology Center
07.2022 - Current
Assistant Manager
Braum's Ice Cream & Burger Restaurant
03.2019 - 03.2022
Rider High School
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