Carshena Patton
Minneapolis,MN
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
11
11
years of professional experience
Work History
Financial Counselor
Methodist Hospital
St. Louis Park, MN
09.2023 - Current
- Facilitated patient financial counseling sessions to enhance awareness of insurance benefits and available payment options.
- Identified and connected patients with essential healthcare resources and programs to alleviate financial burdens.
- Guided patients through financial assistance programs and insurance options to facilitate informed decision-making.
Recruiter
SYNERGY HomeCare
06.2023 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Advocated for all new employees their first 6 months making sure they are countering a positive work experience?
Recruiter
Spherion Staffing
02.2020 - 04.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Hired 200+ employees across North Alabama and Middle Georgia
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
- Assisted on Marketing Campaigns to bring more candidates into the office
- Part of Recruiting team that staffed for one of the biggest Distribution Centers in Madison, AL
Admin Assistant
Spherion Staffing
08.2019 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Planning Orientations
- Executed record filing system to improve document organization and management.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Billing Specialist
Twin Cities Pain Clinic
10.2016 - 08.2019
- Assist with new collections department, including drafting job descriptions
- Work to eliminate lack of communication or knowledge as a reason for patient delinquency
- Monitored customer accounts to identify and rectify billing issues.
- Run payment return reports and process declined transactions
- Verify and post patient payments and budget plan transactions
- Utilized various software programs to process customer payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Initiate patient refunds due to insurance overpayment or one-time courtesy refunds
Senior Customer Service Representative
Coran HealthCare
12.2014 - 01.2016
- Facilitated patient financial counseling sessions to enhance awareness of insurance benefits and available payment options.
- Identified and connected patients with essential healthcare resources and programs to alleviate financial burdens.
- Guided patients through financial assistance programs and insurance options to facilitate informed decision-making.
Education
South High School
Minneapolis, MNCertified Phlebotomy Technician -
Century College
White Bear Lake, MN4.2015
Skills
- MS Office, NextGen
- Complete multi-faceted tasks within constraints
- 11 years customer service
- Experience with EPIC and Salesforce
- Strong reasoning and resolution skills
- Excellent written/verbal communications
- Facilitate/manage deadlines
- Job Fairs Planning
- Data Tracking
- Skilled in Finance
- Online Platforms
- Inbound Phone Calls
- Recruiting and Hiring
- Payment Collection
- Medical Insurance
Timeline
Financial Counselor
Methodist Hospital
09.2023 - Current
Recruiter
SYNERGY HomeCare
06.2023 - Current
Recruiter
Spherion Staffing
02.2020 - 04.2023
Admin Assistant
Spherion Staffing
08.2019 - 02.2020
Billing Specialist
Twin Cities Pain Clinic
10.2016 - 08.2019
Senior Customer Service Representative
Coran HealthCare
12.2014 - 01.2016
South High School
Certified Phlebotomy Technician -
Century College