Summary
Overview
Work History
Education
Skills
Timeline
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Carson Annis

Belton,MO

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience

Work History

Jewelry Consultant

Kennedy's Jewelers
08.2022 - Current
  • Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
  • Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
  • Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
  • Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
  • Supported store management by performing administrative tasks, including scheduling appointments and processing transactions accurately.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Created content for Social Media Platforms
  • Posted merchandise to encourage increased sales and boost revenue through Social Media Platforms
  • Tracked progress of customer jobs and repairs
  • Acted as liaison between owner and customer organizations

Customer Service Senior Lead

Old Navy
09.2021 - 07.2022
  • Improved customer satisfaction by addressing and resolving complex inquiries promptly and professionally.
  • Streamlined customer support processes for increased efficiency and faster response times.
  • Developed and implemented new strategies to enhance overall team performance in handling customer requests.
  • Reduced call wait times with effective call management techniques, resulting in higher satisfaction scores.
  • Replenished store stock
  • Coached employees on asset protection and store awareness
  • Grow company engagement by furthering loyalty program participation
  • Plan community events held at store location
  • Mentored junior team members, improving their product knowledge and problem-solving skills.
  • Created comprehensive training materials to ensure new hires were prepared for their roles as Customer Service Specialists.

Administrative Internship

First NLR
08.2018 - 05.2021
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Event Planning and Coordination
  • Adaptability
  • Leading teams of volunteers
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.

Education

Bachelor of Arts -

Southwestern Assemblies of God University
Waxahachie, TX
12.2021

Skills

  • Trend Forecasting
  • Event Planning
  • Inventory Control
  • Service Upselling
  • Product Promotion
  • Quality Assessment
  • Transaction Processing
  • Financing Coordination
  • Consultative Sales
  • Marketing Knowledge
  • Merchandise Presentation
  • Time Management
  • Communication Proficiency
  • Relationship Building
  • Computer Literacy
  • Conflict Resolution
  • Organizational Skills
  • Interpersonal Skills
  • Problem Solving
  • Social Media Savvy
  • Sales Expertise
  • Inventory Management
  • Attention to Detail
  • Visual Merchandising
  • Decision Making
  • Product Knowledge
  • Mail Handling
  • Presentation Design
  • Workflow Optimization
  • Report Writing
  • Proposal Writing
  • Data Entry
  • Office Administration
  • Event Coordination
  • Customer Engagement
  • Brand Promotion
  • Social Content Planning
  • Content Scheduling
  • Sales Support
  • Content Development
  • Social Networking Design
  • Social Media Management

Timeline

Jewelry Consultant

Kennedy's Jewelers
08.2022 - Current

Customer Service Senior Lead

Old Navy
09.2021 - 07.2022

Administrative Internship

First NLR
08.2018 - 05.2021

Bachelor of Arts -

Southwestern Assemblies of God University

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Carson Annis