Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Carson Brown

Anderson,SC

Summary

Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.

Overview

10
10
years of professional experience

Work History

Auto Damage Adjuster

GEICO
04.2019 - Current
  • Issued payouts to claimants.
  • Negotiated with claimants to settle claims.
  • Evaluated and investigated over 1250 auto claims in 2022 and decided whether insurer should pay claim.
  • Documented all findings in concise reports.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Created detailed assessments of damages to property and vehicles.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Assessed complex claims and accurately determined value of damages.
  • Successfully negotiated settlements with claimants and insurers.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Bartender

Uptown Lounge
11.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

ERS Dispatcher

GEICO
06.2017 - 04.2019
    • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
    • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
    • Maintained professional relationship with dispatchers and drivers to increase trust, reliability and rapport.
    • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
    • Maintained updated and detailed records of calls in electronic database.
    • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
    • Sent out drivers to assist 8 hourly callers based on locations, needs and worker availability.
    • Analyzed customer feedback and provided solutions to improve customer service.
    • Answered phone calls and responded to customer emails.
    • Monitored vehicle locations to coordinate timely arrivals.
    • Assisted in resolving customer complaints and grievances.
    • Communicated with customers to provide delivery updates and resolution.
    • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Intern/ Case Manager

Abba House
02.2015 - 06.2017
    • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
    • Provided support to social service clients in navigating available resources.
    • Assisted in conducting needs assessments to identify key areas of service needs.
    • Monitored progress towards service plan goals.
    • Directed the children's program to work with current clients in rebuilding relationships with their children.
    • Facilitated outreach activities to build community awareness.
    • Monitored and evaluated impact of social services on community.
    • Managed multiple case loads at a time.

Host/Waiter

Smok'n Pig
08.2013 - 10.2015
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

No Degree - Psychology

Middle Georgia State University
Macon, GA

No Degree - Education

Young Harris College
Young Harris, GA

High School Education

Crawford County High School
Roberta, GA
05.2014

Skills

  • Media Relations
  • Property Adjusting
  • Collaboration Skills
  • Insurance Policy Coverage Knowledge
  • Regulatory Compliance
  • Production Goals
  • Fraud Detection Knowledge
  • Customer Experience
  • Team Communication
  • Settlement Determinations
  • Attending Multiple Customers
  • Inventory Control Processes

Timeline

Bartender

Uptown Lounge
11.2020 - Current

Auto Damage Adjuster

GEICO
04.2019 - Current

ERS Dispatcher

GEICO
06.2017 - 04.2019

Intern/ Case Manager

Abba House
02.2015 - 06.2017

Host/Waiter

Smok'n Pig
08.2013 - 10.2015

No Degree - Psychology

Middle Georgia State University

No Degree - Education

Young Harris College

High School Education

Crawford County High School

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Carson Brown