Carson Chorney
Jacksonville Beach,FL
Summary
Dynamic hospitality professional with proven expertise in guest service and POS system operation, honed at Gate Hospitality and other esteemed venues. Excelled in elevating customer satisfaction through exceptional communication and problem-solving skills. Adept at fostering team unity and streamlining operations to enhance customer experiences.
Overview
7
7
years of professional experience
Work History
Restaurant Server/Hospitality Associate
Gate Petroleum Company
08.2022 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Pressure Wash Technician
Maddie and Daddy Power Cleaning/Landscaping
06.2018 - Current
- Assisted management in monitoring monthly performance metrics, identifying areas for improvement, and implementing targeted strategies aimed at increasing overall efficiency levels.
- Participated in ongoing professional development opportunities like workshops/training sessions designed to enhance technical skills or further develop relevant soft skills such as customer service excellence or effective teamwork.
- Collaborated with colleagues on larger projects requiring teamwork such as transport/communication
- Maintained a safe work environment by adhering to safety protocols and company guidelines.
- Increased customer satisfaction by providing timely and efficient wash services.
Restaurant Server
145 Seafood Boil
03.2021 - 07.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Education
BBA - Business Management
University of North Florida
Jacksonville, FL04-2025
Skills
- Customer satisfaction
- Organization
- Guest service
- Exceptional communication
- POS system operation
- Upselling strategies
- Event planning
- Food safety
- Problem-solving
- Hospitality services
- Team building
Timeline
Restaurant Server/Hospitality Associate
Gate Petroleum Company
08.2022 - Current
Restaurant Server
145 Seafood Boil
03.2021 - 07.2022
Pressure Wash Technician
Maddie and Daddy Power Cleaning/Landscaping
06.2018 - Current
BBA - Business Management
University of North Florida
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