Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Carson Day

Dallas,TX

Summary

Proven leader and effective communicator, adept at fostering team collaboration and enhancing customer satisfaction. At ClubCorp, I spearheaded performance improvements and mentored staff, significantly boosting team dynamics. Skilled in multitasking and problem-solving, I excel in high-pressure environments, ensuring quality service and operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Anchor Sushi
03.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Lead Bartender

Haystack Burger and Barley
07.2023 - 04.2024
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.

Carpentry Apprentice

Elegance in Wood
05.2021 - 08.2023
  • Assisted with movement of materials and equipment to job sites.
  • Demonstrated versatility by working on a variety of projects, including residential, commercial, and industrial settings.
  • Gained hands-on experience in specialized carpentry areas like framing, roofing, siding installation for diverse project types.
  • Worked with master carpenters to install decks for both residential and commercial customers.
  • Installed and repaired woodwork, millwork, and cabinetry under supervision of master carpenter.
  • Mastered woodworking machinery operation to expedite production processes without compromising quality.
  • Reduced material waste by accurately measuring, cutting, and assembling materials according to blueprints and specifications.
  • Assisted in the installation of doors, windows, cabinets, and other fixtures for improved functionality.
  • Maintained a safe work environment, adhering to safety regulations and guidelines.
  • Supported lead carpenter in the execution of complex projects, ensuring accuracy and precision.
  • Elevated overall project aesthetics through meticulous attention to detail in finishing touches like trim work and crown molding.

Junior Team Leader

ClubCorp
06.2022 - 05.2023
  • Fostered a positive work environment by promoting open communication and collaboration among team members.
  • Supported new hires during onboarding process by acting as a primary point-of-contact for questions about job responsibilities or company culture expectations.
  • Identified areas for improvement in workflow processes, implementing necessary changes to streamline operations.
  • Mentored junior staff members for personal and professional growth, resulting in a more cohesive team dynamic.
  • Conducted regular performance evaluations for junior staff members, providing constructive feedback and guidance on areas for improvement.
  • Ensured compliance with company policies and industry regulations through consistent oversight of team activities and adherence to best practices.
  • Developed and implemented project timelines with regular check-ins, ensuring timely completion of tasks.

Lead Customer Service Representative

Legacy Prepitory Charter Academy
10.2021 - 06.2022
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.
  • Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.

Education

Legacy Prepitory Charter Academy
Plano, TX
06.2022

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Cleanliness standards
  • Service prioritization
  • Sales Techniques
  • Quality Control
  • Performance Improvement
  • Suggestive Selling
  • Order Management
  • Item promotion
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly
  • Adaptable and Flexible
  • Reliability
  • Multitasking
  • Team Leadership
  • Problem-Solving
  • Cool Under Pressure
  • Excellent Communication
  • Relationship Building
  • Attention to Detail
  • Decision-Making
  • Teamwork and Collaboration
  • Continuous Improvement
  • Effective Communication

Affiliations

Young Life Leadership Counselor at Gateway Church


Decipleship at gateway church


Student Council Vice President at Legacy Prepitory Charter Academy Jr Year

Certification

TBAC


Bartending

Timeline

Server

Anchor Sushi
03.2024 - Current

Lead Bartender

Haystack Burger and Barley
07.2023 - 04.2024

Junior Team Leader

ClubCorp
06.2022 - 05.2023

Lead Customer Service Representative

Legacy Prepitory Charter Academy
10.2021 - 06.2022

Carpentry Apprentice

Elegance in Wood
05.2021 - 08.2023

Legacy Prepitory Charter Academy

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Carson Day