Carson Dunn
Lake Forest Park,WA
Summary
Data Analyst and BI leader with a track record of translating complex data into clear business actions. Skilled in SQL, Tableau, data governance, and report automation. Supports finance, cross-functional teams and executives by combining analytics, business context, and effective communication. Unlocks the power of data to improve planning and performance.
Overview
13
13
years of professional experience
Work History
Business Operations Manager - FP&A
Smartsheet
Bellevue, Washington
09.2024 - Current
- Directed FP&A analysis of bookings, ARR, and retention trends, surfacing insights that shaped board reporting, annual planning and forecasting decisions.
- Streamlined FP&A reporting processes, reducing month-end report refresh time from multiple days to under an hour, enabling timely decision-making.
- Built recurring reporting and ad hoc analysis capabilities within FP&A, increasing data access and minimizing reliance on outside teams
Business Operations Manager - COO Org
Smartsheet
Bellevue, Washington
02.2022 - 09.2024
- Directed company-wide scorecard process for senior leadership team, enhancing visibility of key metrics and improving executive reporting efficiency.
- Led annual goal development, performance tracking, and analysis for company-wide update cycles.
- Analyzed key metric trends across company-wide forums, leading to strategic adjustments in goal execution.
Analytics Manager
Smartsheet
Bellevue, Washington
03.2017 - 02.2022
- Co-led BI organization through 4x team growth across analytics and data science, driving more than 10x monthly increase in report usage across 2000+ team members.
- Facilitated cross-functional collaboration between BI, finance, sales, and customer success to align insights and reporting with leadership needs.
- Led auditor review of 50,000+ lines of code to validate approval controls for financial data ahead of IPO.
Senior Business Intelligence Analyst
Smartsheet
Bellevue, WA
06.2015 - 05.2017
- Drove faster bookings and financial reporting by overhauling 30,000 lines of SQL, improving performance by over 50%, cutting month-end close by multiple days, and identifying in-month errors daily.
- Strengthened executive financial reporting with metrics for net dollar retention, ARR base trending, and bookings analysis in preparation for initial public filing.
- Prioritized sales and customer success initiatives using lead scoring, account health, and bookings growth models to enhance focus on high-impact opportunities.
Business Intelligence Analyst
Smartsheet
Bellevue, Washington
06.2013 - 07.2015
- Brought BI data to the sales organization, providing insights into customer product usage, ARR growth, organizational virality, and account health
- Centralized reporting for lead conversion, campaign performance, and product usage to enhance strategic planning.
- Supported organization-wide data access by completing 100+ analysis requests annually.
Education
Bachelor of Science - Marketing
University of Connecticut
Storrs, CT06-2013
Skills
- SQL analysis - Snowflake SQL, MySQL, SQL Server
- Data visualization - Tableau
- Reporting automation
- Data governance
- Financial modeling
- Cross functional analysis
- Analytical thinking
- KPI tracking
- Stakeholder management
- Smartsheet, GitLab, Excel
Timeline
Business Operations Manager - FP&A
Smartsheet
09.2024 - Current
Business Operations Manager - COO Org
Smartsheet
02.2022 - 09.2024
Analytics Manager
Smartsheet
03.2017 - 02.2022
Senior Business Intelligence Analyst
Smartsheet
06.2015 - 05.2017
Business Intelligence Analyst
Smartsheet
06.2013 - 07.2015
Bachelor of Science - Marketing
University of Connecticut