Carson Dyess
Columbia,MS
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
9
9
years of professional experience
Work History
Patient Account Representative
Hattiesburg Clinic
10.2024 - 04.2025
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
Customer Service Representative
OnStar
01.2020 - 07.2024
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Resolved customer inquiries via phone, email, and live chat support.
- Participated in workshops and training sessions to improve personal skills and job performance.
- Made informed decisions under stressful circumstances.
- Engaged with customers to understand needs, resolve issues, and answer product questions.
- Used proven techniques to increase sales and promote high-value products.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Remained calm, composed and polite to deescalate aggressive customer behavior.
Cosmetologist
Self Employed Services
01.2016 - 05.2019
- Provided massages, skin and scalp treatments in addition to cutting and coloring.
- Built long-lasting relationships with customers by delivering exceptional service.
- Listened to concerns of clients to develop hairstyles boosting self-esteem.
- Earned top sales performer status by continuously pursuing prospective and potential customers.
- Used social media platforms to build following among makeup, skincare, and haircare audience followers.
Education
Cosmetology Science -
Aveda Institute
Covington, LAHigh School Diploma -
Columbia Academy
Columbia, MSSkills
- Customer service excellence
- Organization and recordkeeping
- Database Management
- Time Management
- Administrative and Office Support
- Conflict Resolution
- Member account management
- Rapport Building
- Customer Education
- Upselling techniques
- Training development aptitude
- Team building
- Microsoft Word
Timeline
Patient Account Representative
Hattiesburg Clinic
10.2024 - 04.2025
Customer Service Representative
OnStar
01.2020 - 07.2024
Cosmetologist
Self Employed Services
01.2016 - 05.2019
Cosmetology Science -
Aveda Institute
High School Diploma -
Columbia Academy
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