Carson Erwin

Maintained previous role while managing additional responsibilities to oversee and execute various projects. These projects involved proactive outreach to overdue customers, facilitating reinstatements, and reaching out to customers that no longer using their system.

• Managed a team of sales specialists, ensuring consistent performance and adherence to company policies.
• Created a tool to track lost revenue that helped boost team performance and future sales. This increased monthly installed revenue to 30%.
• Management gave me the challenge to take over a bottom-performing team, after 30 days we successfully increased revenue by $12 per call. This helped transform a team that was struggling to become top performers in the department.
• Conducted root cause analyses on lost customers to identify trends and inform future retention strategy development.

• Held bottom performers accountable with step-by-step plans to overcome negative behaviors related to sales techniques and performance.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• Consistently hit monthly department quota resulting in being in the top 5% on the scorecard. This led me to be promoted to team lead.
• Used upselling equipment to resolve escalated customer's issues and tieback how it would benefit them
• Used sales to put as much equipment in a customer's home as possible to ensure their safety and experience with our products.
• Participated in ongoing sales training material, keeping up-to-date on trends and best practices.