Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carson Flood

Glendale

Summary

Results-driven IT professional with a background in technical support and customer success. Currently pursuing an M.S. in Artificial Intelligence in Business at ASU, developing skills in SQL, Python, and machine learning (supervised/unsupervised) with projects like NBA outcome prediction and personalized chatbot (https://carson-ai-chat.onrender.com/). Passionate about leveraging AI strategies and data-driven insights to drive business innovation and organizational growth.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

AI Workflow Specialist

Power Digital Marketing
03.2025 - Current
  • Map end-to-end workflows across marketing, sales, and ops, giving leadership a clear process blueprint.
  • Isolate critical bottlenecks with data-driven diagnostics to surface the 20% of issues causing 80% of delays.
  • Prioritize automation and AI initiatives by ROI and effort to land the highest-impact fixes first.
  • Design and deploy practical solutions—GPT agents, Zapier flows, and custom APIs—that remove friction fast.
  • Establish and maintain playbooks and KPIs to keep every solution healthy, measurable, and continuously improving.

AI Data/Product Manager (Capstone)

Vialto
  • Streamlined AI-powered workflows: Designed and implemented metrics to measure the efficiency and impact of AI-driven initiatives.
  • Cross-functional collaboration: Partnered with diverse stakeholders to identify bottlenecks and ensure adoption of AI tools.
  • Data-driven decision-making: Developed KPIs using Python, SQL and APIs to drive insights and enhance performance.
  • AI innovation and adoption: Led evaluation and deployment of cutting-edge AI tools and trained teams for integration.

Senior Mac Support IT

USBank
08.2022 - 09.2024
  • Led a Scrum-based team providing 24/5 Mac IT support for Tier 1-3 issues.
  • Implemented Agile processes to improve productivity and collaboration.
  • Managed asset deployment for 4,000+ users and enforced Azure AD policies.
  • Utilized Jamf Pro and Apple scripting for automation and support efficiencies.
  • Received 3 Shield Awards for outstanding user satisfaction and technical support.

Subject Matter Expert

Talech
02.2022 - 09.2022
  • Delivered Mac and POS system support to enhance performance and UX.
  • Implemented QA and trained end-users for smooth IT transitions.

Senior Mac and iOS Advisor

Apple
06.2020 - 07.2021
  • Resolved software/network issues to boost retention.
  • Collaborated with engineers using Apple scripting for diagnostics.

iOS and Mac Advisor

Apple
07.2016 - 06.2020
  • Provided expert Mac/iOS support focused on satisfaction and onboarding.

Research Assistant

ASU
08.2019 - 05.2020
  • Supported AI behavior research using Python, SQL, and C.
  • Built technical web content for research reporting.

Education

Masters MSAIB - Artificial Intelligence in Business

Arizona State University
05.2025

Bachelor - Psychological Sciences

Arizona State University

Skills

  • Data Cleaning and Engineering
  • IAM
  • AI Business Strategy
  • Machine Learning
  • Python
  • SQL
  • Office 365
  • JIRA
  • Quality assurance
  • Training
  • Agile Management
  • Mac Troubleshooting
  • Asset Management
  • Jamf Connect
  • Jamf Pro
  • Azure AD
  • Okta
  • Apple Scripting
  • Mac Networks Configuration
  • Technical Writing

Certification

  • Jamf 200
  • Jamf
  • July 2024
  • Certified Mac Support Specialist
  • Apple
  • January 2023

Timeline

AI Workflow Specialist

Power Digital Marketing
03.2025 - Current

Senior Mac Support IT

USBank
08.2022 - 09.2024

Subject Matter Expert

Talech
02.2022 - 09.2022

Senior Mac and iOS Advisor

Apple
06.2020 - 07.2021

Research Assistant

ASU
08.2019 - 05.2020

iOS and Mac Advisor

Apple
07.2016 - 06.2020

Bachelor - Psychological Sciences

Arizona State University

AI Data/Product Manager (Capstone)

Vialto

Masters MSAIB - Artificial Intelligence in Business

Arizona State University

Similar Profiles

CREATE PROFILE
Carson Flood