Carson Gillions

• Helped lead new team member on-boarding program to hire, train and mentor 30+ new team members a year.
• Promoted a positive work environment by nurturing team member skills, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Tracked team initiative and campaign progress as well as monthly booking, renewal and activity goal attainment.
• Collaborated with other unit leads to streamline workflows, improve interdepartmental communication and best practices, and achieve business goals collectively.
• Built and maintained relationships with partner company leadership to ensure value was consistently added to the channel and all issues were addressed efficiently.

Rose from Host to Bar Manager/Key Manager over the course of 8 years across two locations.

• Mentored and trained staff members to ensure exceptional customer service standards.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Ran weekly Wine Nights including designing pairing menu, marketing materials and hosting guests
• Oversaw maintenance tasks for the bar area including alcohol inventory and purchasing, bar organization/aesthetics, and cleaning procedures.