CARSON GRAHAM
Union
Summary
Results-driven sales and customer service professional with extensive experience in retail sales, telecommunications, retirement services, and client support. Strong ability to build relationships, engage customers, and solve problems while consistently achieving sales performance goals. Recognized for adaptability and exceptional communication skills, consistently exceeding performance expectations in fast-paced environments. Eager to leverage a diverse skill set in a professional sales-focused role that fosters growth and success.
Overview
7
7
years of professional experience
Work History
401K Specialist
Fidelity
Taylor Mill, KY
11.2024 - Current
- Provide ongoing customer service to plan participants, resolving issues promptly.
- Administer the retirement plan for United Healthcare Group employees.
- Collaborate with internal departments to ensure seamless administration of retirement plans.
- Process participant enrollment, contribution changes, and distribution requests accurately and efficiently.
- Ensure compliance with all federal regulations governing 401 (k) plans.
- Conduct educational information for employees about the benefits of enrolling in 401k plan.
Retail Associate
Dillard's
Crestview Hills, KY
04.2024 - 10.2024
- Provided exceptional customer service and assisted customers in selecting and purchasing men's footwear.
- Ensured the department is well-organized and stocked.
- Contributed to the overall success of the store through sales performance and customer interaction.
- Accepted and managed inventory.
Package Handler
UPS
Walton, KY
06.2023 - 03.2024
- Prepared inbound packages for delivery using scanners, printers, and packing materials.
- Ensured all packages are unloaded and properly sorted on conveyor belts.
- All packages had to be properly packed and loaded for special accounts.
- Communicated and collaborated with management and other team members.
Mobile Sales Expert
T-Mobile
Crestview Hills, KY
01.2022 - 09.2022
- Cell phone sales, service, and solutions to customers: identified and presented devices and accessories that met customer needs, explained and sold plan options.
- Troubleshot and resolved problems related to devices and customer accounts.
- Maintained weekly ongoing training in sales and new products.
- Processed credit cards and cash transactions.
Marketing/Graphic Design Intern
Northern Kentucky Chamber of Commerce
Fort Mitchell, KY
08.2019 - 05.2020
- Produced high-quality, marketing graphics using Adobe Creative Suite, Adobe Illustrator.
- Set up Pod Casts for Guest Speakers.
- Social Media Posts Coding/research on regional businesses.
Education
Graduated - Integrative Studies
Northern Kentucky University
10.2023
High School Graduate -
Beechwood High School
05.2020
Skills
- Proficient in handling multiple tasks
- Data-driven decision making
- Customer service proficiency
- Expertise in retirement strategies
- Problem-solving creativity
- Management of recordkeeping systems
Timeline
401K Specialist
Fidelity
11.2024 - Current
Retail Associate
Dillard's
04.2024 - 10.2024
Package Handler
UPS
06.2023 - 03.2024
Mobile Sales Expert
T-Mobile
01.2022 - 09.2022
Marketing/Graphic Design Intern
Northern Kentucky Chamber of Commerce
08.2019 - 05.2020
Graduated - Integrative Studies
Northern Kentucky University
High School Graduate -
Beechwood High School
COMMUNITY SERVICE
- Isaiah House Food Distribution Volunteer.
- ATO Fundraiser for St. Elizabeth Women's Center.
- Baseball Coach for Youth Baseball.