Summary
Overview
Work History
Education
Skills
Timeline
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Carson hudson

Summary

Dedicated customer service professional with over 3 years of hands-on experience delivering exceptional support and ensuring customer satisfaction. In addition, I bring 1.5 years of management experience, leading teams to achieve goals, enhance customer experiences, and drive brand loyalty. Skilled in adapting to high-pressure situations, resolving challenges, and implementing organized, efficient practices to optimize service delivery and contribute to the success of the organization

Overview

6
6
years of professional experience

Work History

Senior Customer Service Representative

All Web Leads
01.2023 - Current


  • Promoted to Trainer, responsible for mentoring and coaching new team members, providing them with the skills and knowledge needed to excel in their roles.
  • Developed and utilized superior verbal communication skills, effectively managing conversations and defusing escalated situations with courtesy and patience.
  • Demonstrated strong multi-tasking abilities and maintained punctuality and dependability in a fast-paced call center environment.
  • Consistently met daily TPH expectations, balancing speed with accuracy to ensure timely resolution of client inquiries and follow-ups.
  • Resolve client issues related to coverage disputes, claim statuses, or billing inquiries, working closely with the underwriting and claims departments to provide clear, concise, and professional solutions.
  • Proficient in CRM and SAP reporting tools for customer interaction tracking and performance analysis

Sales Manager

Jo'z Margaritas & More to Go
04.2020 - 12.2022
  • Promoted to Sales Manager due to demonstrated leadership, sales performance, and ability to drive business growth within the restaurant and hospitality industry.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Oversaw a team of sales associates, providing guidance, training, and support to ensure high levels of team performance and customer satisfaction.
  • Monitored daily sales activities, tracked key performance indicators (KPIs), and ensured team members met or exceeded sales targets, including upselling and cross-selling efforts.

Team Lead

Walmart
02.2019 - 03.2020
  • Promoted to Team Lead due to exceptional customer service skills, strong leadership abilities, and consistent performance.
  • Oversaw daily operations of my department, ensuring optimal product quality, freshness, and presentation to meet customer expectations
  • Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Collaborated with department managers to monitor inventory levels, track product sales, and ensure timely restocking of perishable goods in the produce and deli departments.

Education

Bachelor of Science - Psychology

The University of Texas At Dallas
Richardson, Texas
05-2027

Associate of Science - Computer Science

Blinn College
Brenham, TX

Skills

  • Strong leadership abilities with experience in training, mentoring, and managing teams
  • Effective problem-solving and decision-making skills
  • proficient in CRM systems, POS systems, SAP and inventory management
  • Experienced in product knowledge training and team performance coaching
  • Expertise in customer service, conflict resolution, and relationship building
  • meeting and exceeding sales targets and revenue goals

Timeline

Senior Customer Service Representative

All Web Leads
01.2023 - Current

Sales Manager

Jo'z Margaritas & More to Go
04.2020 - 12.2022

Team Lead

Walmart
02.2019 - 03.2020

Bachelor of Science - Psychology

The University of Texas At Dallas

Associate of Science - Computer Science

Blinn College
Carson hudson