Carson Hudson
Katy,TX
Summary
Customer Sales Administrative and Customer Care professional with 4+ years of experience supporting sales teams, coordinating orders, and maintaining accurate documentation across sales and construction operations. Proficient in Salesforce, SAP, E1, BuildPro, and Excel reporting to track activity, manage records, and support operational efficiency. Known for clear communication, strong attention to detail, and dependable follow-through while collaborating with sales, construction, logistics, and finance teams to deliver a smooth and positive customer and homebuyer experience.
Overview
6
6
years of professional experience
Work History
Sales Administrator & Customer Care Representative
TriPointe Homes
Katy, Texas
09.2025 - Current
- Manage contracts, purchase agreements, and homebuyer files with a high level of accuracy, organization, and confidentiality.
- Utilize Salesforce, JD Edwards (E1), and BuildPro to maintain up-to-date records, monitor construction milestones, and coordinate effectively with sales, construction, warranty, and lending teams.
- Prepare and distribute flex reports, survey reports, loan status reports, and invoices to support leadership decision-making and operational tracking.
- Perform high-volume data entry while ensuring compliance, data integrity, and well-organized digital documentation.
- Serve as a primary point of contact for homebuyers, providing timely updates, coordinating schedules, and assisting with issue resolution throughout the build process.
- Collaborate with cross-functional partners to streamline administrative workflows, improve communication, and enhance overall operational efficiency.
Senior Customer Service Representative
All Web Leads
Katy, TX
01.2023 - 09.2025
- Managed end-to-end O2C activities including order entry, shipment coordination, and customer follow-ups.
- Promoted to Trainer; coached new hires on SAP tools, CRM workflows, and customer resolution strategies.
- Researched and resolved billing disputes and claim statuses in coordination with underwriting and claims teams.
- Initiated and tracked freight claims, ensuring timely resolution and documentation compliance.
- Maintained accurate customer contact records and processed confirmations via email and fax.
- Demonstrated integrity and professionalism in line with company Code of Conduct.
Sale Manager
Jo'z Margaritas & More to Go
Katy, TX
04.2020 - 12.2022
- Led a team of sales associates, driving performance through training and daily KPI tracking.
- Oversaw order processing and ensured accurate documentation for customer transactions.
- Built lasting client relationships through proactive communication and issue resolution.
- Managed short pay discrepancies and coordinated with finance to determine credit eligibility.
Education
Bachelor of Science - Psychology
The University of Texas at Dallas
01.2027
Associate of Science - Computer Science
Blinn Junior College
01.2024
Skills
- O2C: order entry, shipment tracking, claims, credits
- Salesforce, E1, BuildPro, SAP, CRM systems
- Excel: reporting, data entry, pivot tables, tracking logs
- Flex reports, survey reports, loan status reports, invoices
- Customer care, issue resolution, documentation accuracy
- Organized, detail‑driven, compliance‑focused
Timeline
Sales Administrator & Customer Care Representative
TriPointe Homes
09.2025 - Current
Senior Customer Service Representative
All Web Leads
01.2023 - 09.2025
Sale Manager
Jo'z Margaritas & More to Go
04.2020 - 12.2022
Bachelor of Science - Psychology
The University of Texas at Dallas
Associate of Science - Computer Science
Blinn Junior College