Carson Hudson
Katy,TX
Summary
Customer service and sales support professional with 4+ years of experience managing customer accounts, supporting daily operations, and keeping data accurate across multiple systems. Skilled at working with cross‑functional teams, resolving issues quickly, and maintaining organized, reliable customer records. Experienced with Salesforce, E1, BuildPro, OmniPro, and SAP, with a reputation for clear communication, strong follow‑through, and a steady, customer‑focused approach.
Overview
4
4
years of professional experience
Work History
Account Manager
Omnicable
houston, TX
02.2026 - Current
- Manage and grow a defined territory by selling specialty wire and cable solutions to electrical distributors.
- Serve as the main point of contact for customer accounts, handling quotes, pricing, orders, delivery coordination, and product guidance.
- Use SAP to review inventory, check order status, verify material availability, and support accurate pricing and delivery timelines.
- Prospect, negotiate, and close new and existing business while partnering with sales leadership, vendors, operations, and warehouse teams.
- Track account activity, forecast performance, and resolve order issues and freight claims to maintain strong customer satisfaction.
Sales Administrator / Customer care representative
Tripointe homes
Katy, TX
09.2025 - 02.2026
- Maintained accurate customer and homebuyer information across Salesforce, JD Edwards (E1), and BuildPro to keep sales and construction teams aligned.
- Managed contracts, purchase agreements, milestone updates, and other key documents so internal teams and customers always had clear visibility.
- Prepared flex reports, surveys, loan status updates, invoices, and other operational reports for leadership.
- Collaborated with sales, construction, warranty, lending, and finance teams to resolve issues and keep projects moving smoothly.
- Handled large volumes of data with consistency and compliance, following internal controls and documentation standards.
Customer Service Representative
All Web Leads
Katy, TX
01.2023 - 09.2025
- Entered and updated customer orders, set up new accounts, and managed daily changes within the order‑to‑cash process.
- Supported a digital lead‑generation subscription product by entering subscription details and updating account information.
- Resolved customer questions by coordinating with underwriting, claims, and finance teams when needed.
- Maintained organized customer records and processed confirmations through email and fax with a strong focus on accuracy.
- Provided professional, customer‑focused support to both internal and external stakeholders.
Education
Bachelor of Science - Supply Chain Management
The University of Texas At Dallas
Richardson, TX05-2027
Skills
- Salesforce, JD Edwards E1, BuildPro, OmniPro, SAP
- Reporting & Data Accuracy
- Customer Account Management
- Issue Resolution & Customer Communication
- Cross‑Functional Coordination
- State & Federal Tax Code Familiarity
Timeline
Account Manager
Omnicable
02.2026 - Current
Sales Administrator / Customer care representative
Tripointe homes
09.2025 - 02.2026
Customer Service Representative
All Web Leads
01.2023 - 09.2025
Bachelor of Science - Supply Chain Management
The University of Texas At Dallas