Carson Johnsen
St Johns,FL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Motor Transport Operator
United States Marine Corps
11.2024 - Current
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Ensured mission success by effectively prioritizing tasks based on shifting requirements during high-tempo operations periods.
- Enhanced operational efficiency by meticulously planning and executing transport routes for military and civilian cargo.
- Enhanced team adaptability by cross-training members in various transport and logistics roles.
- Facilitated seamless communication between military units, contributing to successful coordination of transport operations.
- Conducted detailed risk assessments for transport missions, minimizing potential hazards during operations.
Customer Advisor
Goodyear
03.2024 - 10.2024
- Participated in interactive training programs to expand knowledge of company products and policies.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
Manager
Whataburger
12.2021 - 03.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Skills
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Self-Motivated
Teambuilding
Critical Thinking
Analytical and Critical Thinking
Attention to Detail
Certification
Servsafe
Timeline
Motor Transport Operator - United States Marine Corps
11.2024 - Current
Customer Advisor - Goodyear
03.2024 - 10.2024
Servsafe
11-2022
Manager - Whataburger
12.2021 - 03.2024