Carson Johnsen

Work History

United States Marine Corps

11.2024 - Current

Maintained proficiency in tactical planning options and convoy defense techniques.
Ensured mission success by effectively prioritizing tasks based on shifting requirements during high-tempo operations periods.
Enhanced operational efficiency by meticulously planning and executing transport routes for military and civilian cargo.
Enhanced team adaptability by cross-training members in various transport and logistics roles.
Facilitated seamless communication between military units, contributing to successful coordination of transport operations.
Conducted detailed risk assessments for transport missions, minimizing potential hazards during operations.

Goodyear

03.2024 - 10.2024

Participated in interactive training programs to expand knowledge of company products and policies.
Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
Supported sales efforts by providing accurate information about products or services that matched customer needs.

Whataburger

12.2021 - 03.2024

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Controlled costs to keep business operating within budget and increase profits.
Cross-trained existing employees to maximize team agility and performance.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.