Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carson Markling

Cambridge,MN

Summary

Dynamic professional with extensive experience in customer service and problem-solving at Oak Roads. Proficient in POS systems and guest engagement, enhancing overall dining experiences. Demonstrated success in increasing sales through effective promotion of specials and ensuring high customer satisfaction. Versatile skill set includes plumbing basics, showcasing a strong work ethic and adaptability.

Overview

4
4
years of professional experience

Work History

Restaurant Waiter

Oak Roads
Oak Grove, MN
06.2024 - Current
  • Replenished stocks of napkins, silverware and other dining room supplies as needed.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Participated in banquets or catering functions held outside restaurant premises.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Resolved customer complaints in a polite manner according to company policy.
  • Assisted guests with making food and beverage selections.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Greeted customers, provided menus and answered questions about menu items.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Explained menu items, describing ingredients and cooking methods upon request.

Apprentice Plumber

Kramer Mechanical
Stacy, MN
11.2021 - 06.2023
  • General plumbing skills, HVAC maintenance, replacement and diagnostic of problems. Which include working with basic plumbing tools, pressure gauges for refrigerant, basic plumbing components like copper, Pex pipe and fittings. Knowledge of basic operation of HVAC/plumbing systems in general.
  • Assembled pipe sections, tubing and fittings using couplings, clamps, screws, bolts, cement, plastic solvent and soldering materials.
  • Performed minor repairs on appliances such as dishwashers and garbage disposals.
  • Installed water heaters according to manufacturer's instructions.
  • Repaired leaking valves, replaced defective washers and gaskets, repaired or replaced broken pipes.
  • Completed routine maintenance tasks such as flushing out drains or checking boiler levels.
  • Cleaned up job sites at the end of each shift to ensure a safe working environment for others.
  • Removed waste material from work sites after completing projects safely.
  • Assisted journeyman plumbers in performing repairs and maintenance on pipes, fixtures, and other plumbing equipment.
  • Connected gas lines to stoves, furnaces, grills following safety protocols.
  • Communicated effectively with customers regarding their needs and expectations.
  • Installed and maintained plumbing systems in accordance with local building codes.
  • Responded promptly to customer inquiries regarding plumbing problems or installations.
  • Replaced worn washers in faucets to prevent leakage issues.
  • Utilized hand tools such as wrenches and saws during installation process.
  • Tested pipes for leaks using air pressure gauges or water pressure gauges.
  • Operated equipment and remained focused on safety at all times.
  • Repaired dishwashers and kitchen equipment that incorporated gas and water consumption.
  • Cut and beveled piping using cutting torches, saws and threading machines.
  • Installed valves, hangers and flanges inside piping systems.
  • Cut openings in walls and floors to accommodate pipe and pipe fittings.
  • Tested and identified pipe leaks with air and water pressure gauges under plumber supervision.
  • Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
  • Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
  • Moved and held materials for senior professionals to complete work.
  • Maintained neat and well-organized worksites by removing debris and sharp objects and cleaning up after shift.
  • Operated tools and equipment such as hand saws, pipe cutters, and drills on daily basis.
  • Assisted with installation of systems, components and construction materials into new and remodeled buildings.
  • Worked closely with skilled plumber to repair pipes and fixtures to provide safe water supply.
  • Inspected installations to repair leaks and make adjustments to pipes.
  • Verified and gathered measurements to determine proper piping sizes.
  • Cut diverse pipe sizes and lengths to prepare for installation.
  • Filled piping systems with water and air to test for leaks.
  • Shut off steam or other gases or liquids from pipes to conduct maintenance.
  • Inspected installed systems using hydrostatic testing or pressure gauges.

Education

High School -

Cambridge-Isanti
01.2021

Skills

  • Problem-solving
  • Courteous demeanor
  • Guest engagement
  • Order taking
  • Customer service

Basic knowledge hand tools

  • Positive and professional
  • Daily specials memorization
  • Point of sale (POS) system operations
  • Basic skills of computer operation

References

References available upon request.

Timeline

Restaurant Waiter

Oak Roads
06.2024 - Current

Apprentice Plumber

Kramer Mechanical
11.2021 - 06.2023

High School -

Cambridge-Isanti

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