Summary
Overview
Work History
Education
Skills
Timeline
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Carson McCullar

Client Service Manager
Houston,TX

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement aimed to exceed client expectations.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Client Service Manager

Higginbotham Insurance
08.2023 - Current
  • Demonstrated proficiency is general processing, client communications, and general insurance knowledge.
  • Contributed to multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • Enhanced client satisfaction by delivering all policy documentation and marketing materials in an organized and timely manner.
  • Successfully resolved escalated client issues, reinforcing trust and safeguarding company's reputation.
  • Outlined training program for a "service to production track" with established performance goals for future employees and provided feedback on methods for reaching those milestones.

Account Manager

CS Mechanical
2 2023 - 08.2023
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Operations Manager

Sunny Pressure Washing
03.2022 - 12.2022
  • Devised processes to boost long-term business success and increase profit levels.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Lead Field Technician

Sunny Pressure Washing
10.2021 - 03.2022
  • Replaced parts such as belts, hoses and motors on different systems.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
  • Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.

Education

Bachelor of Science - Psychology

University of Houston
Houston, TX
08.2021 - Current

Bachelor of Science - Undergraduate Studies

Houston Community College
Houston, TX
08.2020 - 05.2021

Skills

Excellent written and verbal communication skills

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Timeline

Client Service Manager

Higginbotham Insurance
08.2023 - Current

Operations Manager

Sunny Pressure Washing
03.2022 - 12.2022

Lead Field Technician

Sunny Pressure Washing
10.2021 - 03.2022

Bachelor of Science - Psychology

University of Houston
08.2021 - Current

Bachelor of Science - Undergraduate Studies

Houston Community College
08.2020 - 05.2021

Account Manager

CS Mechanical
2 2023 - 08.2023

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Carson McCullarClient Service Manager