Carson Price
Jupiter,FL
Summary
Operations management professional with a Bachelor's in Finance and Business Administration.
Overview
4
4
years of professional experience
Work History
Operations Manager
Moving and Logistics Company
05.2021 - 06.2025
- Recruited, hired, trained, and mentored a team of over 90 employees in customer service, technical skills, upselling, and safety standards while fostering a collaborative and productive work environment.
- Successfully increased upselling metrics from 2% per job to 10% per job within 5 months of becoming a manager.
- Reduced labor cost percentage from 25% to 20% in one year, resulting in a significant increase in profit margin per job.
- Managed payroll for 100+ employees, accurately recording and tracking hourly pay, tips, commission splits, raises, and bonuses.
- Co-managed the claims department, overseeing half of all insurance and damage claims submitted by clients, including refunds, repairs, and logistical aspects.
- Oversaw the integration of out-of-state moving services, collaborating with the Department of Transportation to ensure compliance for fleet operations across the East Coast while managing 100+ employees and handling multiple jobs per day, ensuring timely and efficient execution.
- Demonstrate exceptional organizational and multitasking abilities, successfully coordinating between different departments and ensuring seamless logistics for complex moving projects.
- Utilize advanced problem-solving and analytical skills to handle client inquiries, resolve issues, and optimize project workflows.
- Leverage financial acumen gained from a Business Administration background to manage budgets, reduce operational costs, and track financial performance.
- Proven ability to analyze data and manage resources effectively, making critical decisions that result in continuous process improvements.
Education
Bachelor of Finance - Business Administration
University of North Florida
Jacksonville, FL05-2023
Skills
- Customer service
- Team Leadership: Lead and motivate a team, fostering a culture of collaboration, accountability, and high performance
- Problem-solving
- Financial Management: Apply financial expertise to optimize budgeting, cost control, and financial forecasting for operational needs
- Data Analysis: Utilize data to inform decision-making, track key performance indicators, and identify areas for improvement
- Project Management: Effectively manage multiple projects with competing priorities in a fast-paced environment
- Problem-Solving: Strong ability to troubleshoot and resolve complex operational challenges in real-time
- Communication: Exceptional verbal and written communication skills, maintaining clear communication with clients, staff, and management
Timeline
Operations Manager
Moving and Logistics Company
05.2021 - 06.2025
Bachelor of Finance - Business Administration
University of North Florida
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