Carson Sanchez
Hesperia,CA
Summary
Self-assured person that handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. I am a self motivated individual promoting well-rounded skill set including communication and task prioritization. I am always ready and willing to pitch in and perform above expectations.
Overview
9
9
years of professional experience
Work History
Service Advisor
VALLEY HI HONDA
VICTORVILLE, California
08.2022 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Surpassed sales goals through implementation of successful marketing strategies.
- Took special orders in person and over telephone, generating additional revenue every month.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Prepared invoices for services rendered and collected payments from customers.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Service Advisor
RIVERSIDE KIA
RIVERSIDE, California
07.2022 - 08.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Service Advisor
Ken Grody Ford
Redlands, California
02.2016 - 07.2022
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Upsold additional products or services when appropriate.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
Education
High School Diploma -
GRAND TERRACE HIGH SCHOOL
Grand Terrace, CA02-2015
Skills
- Bill preparation
- Vehicle assessment
- Service order flow
- Client rapport
- Preventive maintenance coordination
- Customer consulting
- Price quoting
- Repairs scheduling
- Sales expertise
- Service estimates
- Documentation and reporting
Timeline
Service Advisor
VALLEY HI HONDA
08.2022 - Current
Service Advisor
RIVERSIDE KIA
07.2022 - 08.2022
Service Advisor
Ken Grody Ford
02.2016 - 07.2022
High School Diploma -
GRAND TERRACE HIGH SCHOOL
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