Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
10
10
years of professional experience
Work History
Chief Executive Officer
Copper Eagle Logistics
Fort Wayne, IN
10.2020 - Current
Established foundational processes for business operations.
Built productive relationships with industry partners and competitors to support strategic business objectives.
Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Established and maintained strong relationships with customers, vendors and strategic partners.
Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
Represented organization at industry conferences and events.
Founded performance- and merit-based evaluation system to assess staff performance.
Regional Manager
Sky Zone Trampoline Park
Fort Wayne, IN Mishawaka, IN Toledo OH
05.2013 - 07.2020
Supervised staff to optimize brand expansion initiatives and productivity.
Established and maintained operational standards for three locations.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Forecasted sales and established processes to achieve sales objectives and related metrics.
Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
Developed sales strategy based on research of consumer buying trends and market conditions.
Developed vendor network of contacts to drive down costs and increase revenues.
Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Opening Support Coach
Sky Zone Franchise Group
Los Angeles, CA
05.2015 - 07.2020
Served as subject matter expert during opening week of 12 new Sky Zone locations across the country
Provided coaching and mentoring to employees.
Established and maintained quality control standards.
Analyzed and evaluated training effectiveness and program outcomes.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Facilitated virtual, in-person and blended learning sessions.
Served on OSC leadership council to pilot new initiatives and provide feedback to Executive leadership
Education
Psychology
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN
Skills
Operations Management
Business Development
Process Improvement
Controls Systems Enhancement
Productivity Performance
Effective Communicator and Public Speaker
Leadership and People Development
Analytical and Critical Thinker
Strategic Planning
Policy Updates
Relationship Management
Organizational Leadership
Accomplishments
Nominated and chosen by peers and Amazon Leadership as a DSP Guide to assist peers on topics pertaining to business management on the Ignite app, an app exclusively for Amazon Delivery Service Partners.
OSC Leadership Council with Sky Zone Franchise Group
Speaker and panelist at yearly conventions, 2017-2020