Carson Spray
Summary
- Strong leader
- Great problem solver
- Critical thinker
- Very good communication
- Negotiation and resolution
- Time management
- Active listening
- Customer service
- Positive attitude
- Patience
- Self motivation
Overview
4
4
years of professional experience
Work History
Scorekeeper
Hays Recreation
05.2020 - 08.2020
- Maintained paper score tabulations for permanent league records.
- Followed players and referee calls to keep score correct throughout games and operated electronic scoreboard to show latest numbers.
- Documented game actions to accurately update league, player and team statistics.
- Set up, checked and broke down equipment for each baseball/ softball games.
Fuel Station Attendant
Dillons Grocery Store
05.2023 - Current
- Built trustful relationships with customers to encourage return visits.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Pumped gas for guests and took payments.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Cleaned up gas and other spills in accordance with spill procedures.
Customer Service Manager
Dillons Grocery Store
01.2022 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
No Degree - Diagnostic Imaging
Fort Hays State University
Hays, KS05.2025
High School Diploma -
Hays High School
Hays, KS05.2023
Skills
- Regulatory Compliance
- Information Security
- Training and Mentoring
- Project Management
- Complaint Resolution
- Quality Assurance
- Handling Escalations
Accomplishments
- Won Dane G hansen scholarship in 2022.
- Won FHSU scholarship in 2022
- Took multiple college courses while in high school
- Have 30+ shadowing hours for my major
- 15 hours of community service for my major
Timeline
Fuel Station Attendant
Dillons Grocery Store
05.2023 - Current
Customer Service Manager
Dillons Grocery Store
01.2022 - Current
Scorekeeper
Hays Recreation
05.2020 - 08.2020
No Degree - Diagnostic Imaging
Fort Hays State University
High School Diploma -
Hays High School