Carson Stoker
Orlando,FL
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
10
10
years of professional experience
Work History
Server/Bartender Certified Trainer
SM Restaurants
Winter Park , FL
02.2022 - Current
- Ensuring customer satisfaction by maintaining adherence to high service standards during all guest interactions and sales.
- Creating personalized and distinctive dining experiences for each guest.
- Ensuring efficient service and cost control by properly serving and accounting for products behind the bar.
- Training new employees in diverse positions, ensuring adherence to company guidelines, and accurate documentation of training programs.
- Supporting fellow associates by providing coaching during each shift in order to ensure compliance with standards.
Field Manager
The Outreach Team
Various Cities And States
09.2019 - 11.2020
- Assisted in establishing temporary offices nationwide for the purpose of undertaking diverse outreach initiatives.
- Conducted comprehensive training sessions for new hires, focusing on various projects and objectives.
- Developed work plans to ensure timely and cost-effective project completion.
- Supported with coordinating travel logistics and allocating new work areas for teams.
- Contributed to the accurate collection and storage of data during outreach initiatives.
Lead Bartender/Trainer
Omni Hotels & Resorts
Richmond, VA
10.2014 - 08.2019
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Managed closing procedures, such as doing inventory, counting money, balancing tills, and reconciling receipts at the end of the shift.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
Skills
- Guest Engagement
- Safe Food Handling
- Order Management
- Liquor, wine, and food service
- Dining crew workflow optimization
- Regulatory Compliance
- Guest Relations Management
- Effective customer upselling
- Point of Sale (POS) system operations
- Strategic thinker
- Staff presentations
- Team development strategies
- New Employee Training
- Software Proficieny
Timeline
Server/Bartender Certified Trainer
SM Restaurants
02.2022 - Current
Field Manager
The Outreach Team
09.2019 - 11.2020
Lead Bartender/Trainer
Omni Hotels & Resorts
10.2014 - 08.2019
Similar Profiles
Sahin Can BARISSahin Can BARIS
Certified Trainer at SM RestaurantsCertified Trainer at SM Restaurants
Jillian AmacanJillian Amacan
STORE PLANNING SPECIALIST at The SM Store (SM Mart, Inc.)STORE PLANNING SPECIALIST at The SM Store (SM Mart, Inc.)
Aisa LimjocoAisa Limjoco
Cashier at SM Lifestyle Entertainment Inc. (SM Cinema)Cashier at SM Lifestyle Entertainment Inc. (SM Cinema)
ANDREW ST. C. BROWNANDREW ST. C. BROWN
Teachers Assistant at Hillcrest Educational CenterTeachers Assistant at Hillcrest Educational Center
Victoria LuboldVictoria Lubold
PPS Coordinator at AdventHealthPPS Coordinator at AdventHealth