Carson Strickland

. Executed daily tasks of operations, including guest reports, completing reservation requests and assigning rooms, greeting Hilton Honors members with complimentary gifts, and solving guest inquiries

. Coordinated alongside other hotel departments to assure guest satisfaction and property maintenance were exceptional

. Forged relationships with guests as part of the Hilton Brand Ambassador program during social hours and developed leads with interested clientele

. Completed property sweeps alongside the sales department to find leads interested in renting event spaces or those looking to book block reservations

. Supported servers, food runners, and bussers with keeping dining area ready for every guest.

. Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

. Answered customer questions about hours, seating, and menu information.

. Showcased a friendly and inviting demeanor when interacting with guests to assure comfort and professionalism

. Collaborated alongside the sales team to block out large reservations for large groups of people, including wedding parties and construction crews with over 100 individual accounts

. Executed daily ARC reports to assess the hotel's competition's prices and assured competitive pricing with six nearby hotels in the area

. Maintained relations with property owners and the IHG corporate office to ensure proper procedures on property to assure guest expectations are met and exceeded