Carson Taylor
St. Petersburg
Summary
Resourceful and detail-oriented professional with 7+ years of experience in client services, administrative support, and high-pressure hospitality environments. Proven ability to streamline operations, enhance customer satisfaction, and support cross-functional teams in fast-paced settings. Known for professionalism, discretion, and a calm, solution-driven mindset. Seeking to bring strong interpersonal, organizational, and data management skills to roles in travel consulting, recruiting, administration, or client relations.
Overview
9
9
years of professional experience
Work History
Real Estate Administrator
Healthpeak
Saint Petersburg FL
03.2026 - Current
- Coordinated property management tasks, ensuring timely completion of maintenance requests and inspections.
- Managed lease agreements, documenting essential details and tracking renewal deadlines effectively.
- Addressed tenant inquiries promptly, cultivating positive relationships and enhancing overall satisfaction.
Premium Guest Services Representative
American Airlines
Tampa, FL
11.2021 - 12.2025
- Delivered high-touch, VIP-level service to top-tier travelers in a fast-paced airport environment, maintaining discretion and efficiency during irregular operations.
- Coordinated travel logistics, resolved booking issues, and provided real-time support during delays and emergencies.
- Acted as liaison between passengers and internal departments to uphold American Airlines’ premium service standards.
- Recognized by management for professionalism, adaptability, and service consistency.
Flight Attendant
United Airlines
Washington D.C.
02.2019 - 02.2020
- Ensured the safety and comfort of passengers on domestic and international flights, providing tailored inflight service and care.
- Handled emergencies and inflight issues with poise, following FAA protocols and supporting crew coordination.
- Fostered positive customer experiences through proactive service and conflict resolution.
Event Ambassador
Topgolf
Charlotte, NC
12.2016 - 10.2019
- Planned and executed large-scale private and corporate events, managing logistics for 100+ guests per event.
- Worked cross-functionally with hospitality teams to ensure seamless guest experiences.
- Upsold premium event features, contributing to increased client satisfaction and revenue growth.
Administrative Assistant
Reliable Services
Charlotte, NC
12.2017 - 02.2019
- Supported daily operations for a service-based business by managing staff schedules, payroll reporting, and internal communications.
- Streamlined office workflows through organized file management and deadline tracking.
- Acted as primary point of contact for internal teams and external clients, ensuring clear and timely information flow.
Education
Communications -
Central Piedmont Community College
Charlotte, NCSkills
- Client & Guest Relations
- Administrative Operations
- Conflict Resolution
- Scheduling & Calendar Management
- Data Entry & CRM Systems
- Travel & Hospitality Coordination
- Team Collaboration
- Written & Verbal Communication
Languages
English
Native or Bilingual
Timeline
Real Estate Administrator
Healthpeak
03.2026 - Current
Premium Guest Services Representative
American Airlines
11.2021 - 12.2025
Flight Attendant
United Airlines
02.2019 - 02.2020
Administrative Assistant
Reliable Services
12.2017 - 02.2019
Event Ambassador
Topgolf
12.2016 - 10.2019
Communications -
Central Piedmont Community College