Carson Timberlake
Everman,TX
Summary
Driven and results-oriented professional seeking a challenging career opportunity to leverage my skills, expand my knowledge, and contribute meaningfully to a company's success. Passionate about professional growth, innovation, and collaboration, I aim to bring my leadership experience, adaptability, and dedication to excellence to a dynamic team.
Overview
7
7
years of professional experience
Work History
Coach 3
Cotiviti
07.2022 - Current
- Lead, mentor, and support the coaching team within the training department to ensure effective development and success of new hire agents
- Foster a positive, engaging learning environment by implementing customized coaching strategies and providing individualized support
- Oversee daily performance reports, analyzing key metrics to maintain compliance with client expectations and company standards
- Leverage data-driven insights to enhance training effectiveness, drive continuous improvement, and optimize department efficiency
- Collaborate with leadership to refine coaching methodologies and contribute to overall operational success
Coach
Cotiviti
10.2019 - 07.2022
- Partnered with trainers to reinforce key concepts and ensure successful onboarding of new hire agents
- Managed a small team within the training nest, providing feedback, coaching, evaluations, and motivation
- Tracked agent performance, compiled progress reports, and delivered key metrics to support development
- Conducted surveys to assess agent experiences and implemented improvements based on feedback
- Pulled and analyzed quality data for the nest, creating detailed reports for senior leadership
- Earned certification in the Coach Approach, demonstrating a commitment to effective coaching methodologies
- Focused on personal growth to enhance coaching skills and leadership effectiveness
- Provided targeted coaching to struggling agents, helping them improve their performance and succeed in their roles
Record Retrieval Agent
Cotiviti
04.2019 - 10.2019
- Successfully retrieved medical records by confidently and professionally communicating with providers
- Quickly learned and applied company processes to ensure efficient record collection for projects
- Assisted and guided fellow agents, providing support to improve accuracy and efficiency
- Maintained compliance with confidentiality regulations while handling sensitive medical records
Team Lead
Vapor Management Inc.
10.2017 - 11.2018
- Started as a sales associate, assisting customers in finding suitable products and resolving any issues
- Maintained a clean, organized store environment to enhance the customer experience
- Promoted to Team Lead within a few months due to strong performance and leadership skills
- Managed store operations, including opening and closing procedures
- Balanced daily receipts and ensured proper handling of profits
- Supervised sales associates, delegated tasks, and created staff schedules to optimize productivity
Education
GED -
Central New Mexico Community College (CNM)
Albuquerque, New Mexico01.2016
Skills
- Leadership & Team Management
- Training & Development
- Performance Analysis & Reporting
- Process Improvement
- Customer Service & Sales
- Communication & Collaboration
- Problem-Solving & Critical Thinking
- Time Management & Organization
- Microsoft Office & Data Management
Timeline
Coach 3
Cotiviti
07.2022 - Current
Coach
Cotiviti
10.2019 - 07.2022
Record Retrieval Agent
Cotiviti
04.2019 - 10.2019
Team Lead
Vapor Management Inc.
10.2017 - 11.2018
GED -
Central New Mexico Community College (CNM)
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