Carson Tupling
Spokane
Summary
Proven leader with a track record of enhancing customer satisfaction at Brookdale Senior Living Solutions. Skilled in complaint handling and team management, I excel in fostering a culture of excellence and adaptability. Demonstrated success in training teams for peak performance, significantly improving resident experiences through efficient service and positive engagement.
Overview
7
7
years of professional experience
Work History
Dining Room Manager
Brookdale Senior Living Solutions
12.2017 - Current
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved resident complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Managed a group of servers teaching them the protocols of Brookdale Standard and State regulations.
- Ensured adequate training and proper way in engaging residents in a safe clean manner that provided maximum resident satrisfaction
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Education
Bachelor of Arts - Communications And Sociology
Eastern Washington University
Cheney, WA08.2017
Skills
- Complaint Handling
- Leadership trained
- Customer Service
- Team Management
- Employee Scheduling
- Phenomenal adaptability
Timeline
Dining Room Manager
Brookdale Senior Living Solutions
12.2017 - Current
Bachelor of Arts - Communications And Sociology
Eastern Washington University
Similar Profiles
Stormy WilkinsonStormy Wilkinson
Caregiver at Brookdale Senior Living SolutionsCaregiver at Brookdale Senior Living Solutions
Karen DavidsonKaren Davidson
Executive Director II at Brookdale Senior Living SolutionsExecutive Director II at Brookdale Senior Living Solutions
Olivia MobusOlivia Mobus
CNA, QMAP at Brookdale Senior Living SolutionsCNA, QMAP at Brookdale Senior Living Solutions