Carson VanDevender
Semmes
Summary
Dynamic Clinical Manager at Harvey and Thomas Orthodontics with expertise in patient care management and effective communication. Successfully enhanced staff retention and morale while overseeing a team of 7. Proficient in dental software and strategic planning, driving improvements in patient experience and operational efficiency.
Overview
11
11
years of professional experience
Work History
Clinical Manager
Harvey and Thomas Orthodontics
05.2015 - Current
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Overseeing a team of 7 clinical orthodontic assistants while managing the patient flow, under the supervision of 3 separate orthodontist and 5 locations.
- Reporting weekly to the Director of operations in regards to the patient's overall treatment and experience during their orthodontic treatment
- Implemented new policies and educated staff on changes.
- Confident in my knowledge with dentistry, orthodontics, and dental hygiene.
- Knowledgeable in submissions with several dental software's. Invisalign, Inbrace, Itero, EasyRx, AOA lab,Angel Aligners, and Dyaflex.
- Monthly Inventory
- Assisting and working on hard patients
- Going over fees and treatment goals with parents and patients.
Customer Service
The Holiday
11.2024 - 12.2024
- Improved customer service by projecting friendly and knowledgeable attitude.
- Provided pre- and post-sales customer service and support.
- Provided exceptional customer service to clients, responding to questions effectively.
- Wrapping gifts
Dental Assistant/ Front Desk
Howes Family Dentistry
09.2014 - 05.2015
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
Dental Assistant
Forits College
Mobile, AL 08-2013
No Degree -
Faulkner Community College
Bay Minette, AL08-2012
Skills
- Effective communication
- Patient care management
- Strategic planning
- Detail oriented and organized
- Knowledgeable in Google Drive, Cloud 9 and Dyntrix
Timeline
Customer Service
The Holiday
11.2024 - 12.2024
Clinical Manager
Harvey and Thomas Orthodontics
05.2015 - Current
Dental Assistant/ Front Desk
Howes Family Dentistry
09.2014 - 05.2015
Dental Assistant
Forits College
No Degree -
Faulkner Community College
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