Carson Warner
San Clemente,CA
Summary
Proven hospitality professional with a track record of enhancing guest experiences at Bourbon Steak Orange County - Mina Group through exceptional service and hospitality expertise. Skilled in food safety and teamwork, adept at managing high-revenue events and cultivating guest relations. Demonstrates mastery in safe food handling and attention to detail, significantly contributing to seamless operations.
Overview
4
4
years of professional experience
Work History
Server Assistant
Bourbon Steak Orange County - Mina Group
10.2022 - 08.2024
- Efficiently reset and clear tables between courses, ensuring proper placement of silverware, plates, and glassware.
- Continuously monitor and refill water cups and beverages to maintain optimal levels.
- Demonstrate attentive listening and anticipatory service to address guests' needs and preferences proactively.
- Create memorable dining experiences through exceptional service and personalized interactions.
- Operate at an amateur barista level, preparing cappuccinos, Americanos, espressos, and lattes.
- Employ luxury language and service techniques, including serving from the left and clearing from the right, while using guests' names to enhance their experience.
- Possess comprehensive menu knowledge, including appetizers, entrées, desserts, wine lists, specialty cocktails, and daily specials.
- Exhibit advanced composure under pressure and effectively accept constructive feedback from management, sommeliers, and a Maître d.
- Capable of high-revenue banquet and private event service, handling 6-9 table sections and large parties with proficiency.
- Cultivate and maintain relationships with recurring guests to ensure continued patronage.
- Communicate effectively with both guests and team members throughout service to ensure seamless operations.
Server
H.H. Cottons
09.2020 - 10.2022
- Excelled in actively listening to guests to effectively address their needs and preferences.
- Utilized advanced knowledge of TOAST Point of Sale Systems for efficient order processing and transaction management.
- Maintained professionalism and composure in high-pressure environments, welcoming constructive feedback from management.
- Delivered a hospitable and respectful approach to all guests, ensuring a positive and welcoming dining experience.
- Demonstrated in-depth understanding of the menu, including appetizers, entrees, desserts, a 28-tap beer selection, 14 specialty cocktails, and daily specials.
- Successfully managed and served 6-9 table sections (25-35 guests) with efficiency and attention to detail.
- Provided high-quality service for banquets and private events, adapting to various service requirements.
- Performed opening and closing duties, including restocking stations, cleaning, and organizing to maintain a well-functioning service environment.
Education
High School Diploma -
San Clemente High School
San Clemente, CA06.2022
Skills
- Food Safety
- Teamwork and Collaboration
- Strong Leadership
- Safe Food Handling
- Hospitality Service Expertise
- Tableside Service
- Attention to Detail
- Emotional Intelligence
References
Paul Cabrera
Current General Manager
Bourbon Steak Orange County - Mina Group
Phone: 562-652-3504
Brad Curtis
Former General Manager
H.H. Cottons
Phone: 949-290-9940
Timeline
Server Assistant
Bourbon Steak Orange County - Mina Group
10.2022 - 08.2024
Server
H.H. Cottons
09.2020 - 10.2022
High School Diploma -
San Clemente High School
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