Carson Wicks
Newman Lake,WA
Summary
Experienced and dependable customer-service professional with a strong background in high-volume, fast-paced environments. Skilled in customer service, cash handling, POS systems, inventory organization, and teamwork, with a proven ability to communicate effectively and take on increasing responsibility while also training and teaching new hires.
Overview
5
5
years of professional experience
Work History
Front & Back of House Team Member
Embers By The Lake
Hauser, ID
01.2022 - Current
- Worked efficiently during five-hour dinner services producing approximately 250-350 pizzas, maintaining speed, accuracy, and organization in a demanding environment.
- Supported front and back-of-house operations in a high-volume restaurant, adapting to diverse roles to meet operational needs.
- Provided friendly, professional customer service while managing orders, POS transactions, cash handling, and payments.
- Coordinated with servers, hosts, kitchen staff, and management to streamline operations and enhance service delivery.
- Managed difficult customer situations using professionalism, patience, and effective communication.
- Assisted with stocking, organization, opening and closing duties, cleaning, and maintaining a safe and presentable work (service) environment.
- Mentored new employees, facilitating their training on procedures to ensure smooth integration into a fast-paced environment.
Barista / Retail Operations Assistant
Swell Coffee
Spokane Valley, WA
06.2024 - 09.2024
- Provided friendly and efficient customer service in a fast-paced coffee and retail environment.
- Oversaw whole-bean coffee inventory, organized products, stocked shelves, and prepared deliveries to enhance customer experience.
- Completed whole bean coffee customer deliveries to local families, businesses, schools, churches, etc..
- Handled cash and transactions accurately while maintaining organized inventory and retail displays.
- Monitored products and inventory during sales events, ensuring accuracy and organization in a fast-paced environment.
- Managed farmers market operations from setup through customer service and sales to breakdown, ensuring smooth and efficient service.
Emergency Department Volunteer
MultiCare Spokane Valley Hospital
Spokane Valley, WA
10.2025 - 01.2026
- Volunteered over 100 hours in a fast-paced emergency department, showcasing reliability and commitment to patient care.
- Contributed 100 hours to enhancing patient care and support in an emergency setting.
- Communicated professionally with patients, visitors, and staff while adapting to a high-pressure environment.
- Worked collaboratively with clinical staff while maintaining professionalism, confidentiality, and attention to detail.
- Assisted staff with restocking, patient transport, and ensured organized unit operations for efficient workflow.
Education
Pre-Nursing Coursework
Eastern Washington University
Cheney, WA06-2028
High School Diploma -
East Valley High School
Spokane Valley, WA06-2025
Skills
- Customer service & relationship building
- Sales & product recommendations
- POS systems & cash handling
- Inventory & product organization
- Team collaboration
- Communication & problem-solving
- Time management & reliability
- Working efficiently in high-volume environments
- Training & mentoring
- Organization & attention to detail
- Spanish: Basic/Conversational proficiency
LEADERSHIP & ACTIVITIES
Community Volunteer | East Farms Elementary School: Supported fundraising efforts for art and physical education programs
Timeline
Emergency Department Volunteer
MultiCare Spokane Valley Hospital
10.2025 - 01.2026
Barista / Retail Operations Assistant
Swell Coffee
06.2024 - 09.2024
Front & Back of House Team Member
Embers By The Lake
01.2022 - Current
Pre-Nursing Coursework
Eastern Washington University
High School Diploma -
East Valley High School