CARSON GRIMES
Charleston,South Carolina
Summary
Experienced product professional with a strong background in healthcare solutions and software development. Skilled in leading cross-team projects and developing innovative products that enhance customer experiences. Proven ability to manage complex projects and improve operational processes. Committed to driving growth through strategic planning and collaboration.
Overview
17
17
years of professional experience
Work History
Product Manager, Patient Engagement and Collaboration
Modernizing Medicine / Klara
Boca Raton (Remote), USA
01.2023 - Current
- Pivoted career trajectory towards managing products aimed at improving healthcare delivery experiences.
- Directed cross-functional teams to enhance patient engagement solutions, leading to improved healthcare delivery experiences.
- Led the development of innovative products that supported patient care advancements.
- Enhanced various areas of the patient journey including payment processing and scheduling.
- Performed detailed evaluations at practice locations to enhance product insights.
- Steered product vision towards enhancing healthcare experiences as defined by the company's mission.
Senior Product Manager
AVOXI
Atlanta/Charleston, USA
10.2019 - 01.2023
- Directed vision and strategy for a key product line in a scaling company.
- Facilitated seamless collaboration with Sales, Marketing, and Engineering to expand the product user base from under 1,000 to over 5,000 daily users.
- Oversaw the brainstorming, planning, execution, and launch of innovative platform features, achieving a successful rollout.
- Enabled ongoing maintenance and health monitoring of the product through Operations training.
- Consistently update leadership team on business and product performance.
- Promoted seamless collaboration across teams to prioritize customer-centric strategies.
Product Manager
BenefitFocus
Charleston, USA
04.2015 - 10.2019
- Directed strategic planning for the business integration platform.
- Utilized innovative technology to provide top-tier software for customers and prospects.
- Led project management efforts from initial concept through final delivery.
- Managed strategic planning and integration of benefit administration software with payroll systems.
- Managed multiple development teams for effective project completion.
- Delivered comprehensive support in day-to-day operations while managing significant stakeholder engagements.
- Presented product demonstrations to potential customers.
Senior Manager, Implementation and Operations
BenefitFocus
Charleston, USA
02.2012 - 04.2015
- Oversaw a 40-member implementation and operations team, achieving consistently high service standards.
- Teamed up with multiple departments to craft client solutions.
- Managed comprehensive software integration from start to finish.
- Optimized processes to eliminate discrepancies.
Implementation Manager
BenefitFocus
Charleston, USA
06.2009 - 02.2012
- Facilitated implementation and support for software projects.
- Identified essential business requirements, priorities, and product timelines.
- Managed implementation and integration for high-value client projects with successful completion.
Technical Account Manager / Data Analyst
BenefitFocus
Charleston, USA
02.2008 - 06.2009
- Built strong relationships with clients as Account Representative.
- Oversaw tactical deliverables addressing data management requirements.
- Supervised development and maintenance of project plans.
- Performed rigorous daily file processing, meeting strict hourly service standards.
Education
Bachelor - Philosophy
College of Charleston
Charleston, South CarolinaBachelor - Physics
College of Charleston
Charleston, South CarolinaSkills
- Product strategy and development
- Project management
- Teamwork and collaboration
- Cross functional leadership
- Communication skills
- Agile methodologies
- Design thinking
- Data-driven decision making
- Microsoft Office Suite
- Google Workspace
Timeline
Product Manager, Patient Engagement and Collaboration
Modernizing Medicine / Klara
01.2023 - Current
Senior Product Manager
AVOXI
10.2019 - 01.2023
Product Manager
BenefitFocus
04.2015 - 10.2019
Senior Manager, Implementation and Operations
BenefitFocus
02.2012 - 04.2015
Implementation Manager
BenefitFocus
06.2009 - 02.2012
Technical Account Manager / Data Analyst
BenefitFocus
02.2008 - 06.2009
Bachelor - Philosophy
College of Charleston
Bachelor - Physics
College of Charleston
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