Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
References
Timeline
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Carsten Judd

Blairsville,GA

Summary

Dynamic leader with proven expertise in training and guiding teams. Skilled in conflict resolution and customer service, driving team productivity and satisfaction.

Overview

6
6
years of professional experience

Work History

Rural Mail Carrier

United States Post Office
Blue Ridge, Georgia
05.2019 - Current
  • Case and organize mail for delivery
  • Organized packages for delivery
  • Organize the layout of mail/packages inside the delivery vehicle
  • Identified hazardous materials that may pose a risk to public safety.
  • Assisted customers with inquiries regarding postal services and regulations.
  • Provided excellent customer service while interacting with customers on the route.
  • Collected payments for COD items, postage due, and other fees as required.
  • Communicated effectively with supervisors regarding route progress or changes.
  • Maintained accurate records of daily deliveries.
  • Ensured proper handling of fragile packages requiring special care.
  • Inspected postal vehicles for defects prior to operation.
  • Organized mail for delivery in a timely manner according to established routes and schedules.
  • Performed other duties such as sorting mail, stocking shelves, and maintaining inventory of supplies.
  • Entered change of address orders into computers to process forwarding address stickers.

204-B Supervisor

United States Post Office
Blue Ridge, Georgia
06.2023 - 07.2025
  • Trained new employees on company policies and procedures.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Created new strategies for improving customer service standards within the organization.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Directed and supervised a team of 30 employees in daily operations.
  • Developed strategies to improve team performance and productivity.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Complied with company policies, objectives, and communication goals.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.

Education

Associate of Applied Science - Environmental Technology

North Georgia Technical College
Clarkesville, GA
05-2018

Bachelor of Arts - Creative Writing And English

Southern New Hampshire University
Hooksett, NH

Skills

  • Leadership skills
  • Communication skills
  • Conflict resolution
  • Time management
  • Problem solving
  • Organizational skills
  • Customer service
  • Employee training

Affiliations

  • Have been actively writing short stories, poems, and novels since 2022.
  • Have been practicing editing other works on sites such as CritqueCircle.
  • Enjoy traveling and exploring, learning about different cultures along the way.

Languages

English
Professional

References

References available upon request.

Timeline

204-B Supervisor

United States Post Office
06.2023 - 07.2025

Rural Mail Carrier

United States Post Office
05.2019 - Current

Associate of Applied Science - Environmental Technology

North Georgia Technical College

Bachelor of Arts - Creative Writing And English

Southern New Hampshire University

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