Carter Beene
Englewood,CO
Summary
Seasoned Claim Specialist and Cafe Manager with a proven track record at Property Claim Pro Roofers, adept in Italian Specialty Coffee and Tea Preparation and managing high-volume caseloads. Excelled in enhancing customer satisfaction and retention through exceptional service and empathy. Skilled in hiring and training, showcasing a blend of hospitality and professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claim Specialist
Property Claim Pro Roofers
05.2024 - Current
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Enhanced customer satisfaction with timely and empathetic communication throughout claim process.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
Cafe Manager
The Laughing Goat Cafe
05.2020 - 03.2024
- Train new Barista employees and instruct specialty coffee.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Customer loyalty by remembering personal preferences and allergy information.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Accurately completed end-of-day financial tasks worth over $9000 of cash and card transactions daily.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista Manager
Bittersweet Cafe & Confections
03.2019 - 01.2020
- Train new Barista employees and instruct specialty coffee.
- Receive and process customer payments using POS system.
- Make and serve specialty coffee fast and effectively.
- Deliver both a positive and memorable experience to customers
- Receive and process orders accurately.
- Communicate and problem solve amongst co-workers and customers.
- Complete task lists to maintain the coffee shop.
- Describe menu items to customers and suggest products that might appeal to them.
- Count safe in and out.
- Deposit money and complete change orders.
- Perform both opening and closing requirements.
- Adjust and Operate La Marzocco espresso machine.
- Examine and record cupping notes for various coffee roasts informing customers and employees.
Barista Shift Lead
Coda Coffee
08.2018 - 03.2019
Education
No Degree -
Western New Mexico University
Silver City, NMHigh School Diploma -
Goddard High School
Roswell, NM05.2017
Skills
- Sales
- Events
- Hiring and Training
- Preventive Maintenance
- Italian Specialty Coffee and Tea Preparation
- Bank Deposits
- Policy Interpretation
- Claims Investigation
- Decision-Making
- Critical Thinking
- Customer Service
- Teamwork and Collaboration
- Organizing and Prioritizing Work
- Hospitality and Professionalism
- Vendor Relationships
- Coffee Machinery
- Market and Competitor Research
Certification
- AED/CPR Certified
- TIPS Certified
Additional Information
References:
Bayan Soltani
(806) 928-1960
Sales Manager
Property Claim Pro Supervisor
John Jenkins
(720) 427-8487
The Laughing Goat Owner
Maryn Cheney
(331) 251-5204
Bittersweet Cafe & Confections Manager
Timeline
Claim Specialist
Property Claim Pro Roofers
05.2024 - Current
Cafe Manager
The Laughing Goat Cafe
05.2020 - 03.2024
Barista Manager
Bittersweet Cafe & Confections
03.2019 - 01.2020
Barista Shift Lead
Coda Coffee
08.2018 - 03.2019
No Degree -
Western New Mexico University
High School Diploma -
Goddard High School
- AED/CPR Certified
- TIPS Certified
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