Carter Berg
Arlington,TN
Summary
Customer-driven installation technician providing first-rate customer service by maintaining and building professional relationships with other technicians and customers. Adept at performing and assisting with installation procedures, planning and scheduling. Comfortable using equipment such as scissor lifts and other installation tech.
Overview
4
4
years of professional experience
Work History
Installation Technician
Innovative Solutions
Memphis, TN
06.2023 - Current
- Installed new equipment according to manufacturer specifications and customer requirements.
- Performed troubleshooting of hardware, software, and network systems.
- Inspected existing systems to ensure compliance with safety regulations and customer requirements.
- Repaired malfunctioning components in existing systems as needed.
- Assisted other technicians with complex installations when necessary.
- Resolved customer complaints related to installation issues in a timely manner.
- Verified that all parts were present before beginning the installation process.
- Ensured that all cables were securely connected and labeled correctly during the installation process.
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Assisted in training other technicians on best practices for installation procedures.
- Worked with team members to install and maintain equipment.
Lead Attendant
Carwash USA
Memphis, TN
05.2020 - 06.2023
- Assisted in supervising and training junior attendants.
- Ensured that all safety protocols were adhered to at all times.
- Conducted regular inspections of equipment and facilities.
- Coordinated with other departments to ensure smooth operations.
- Maintained accurate records of daily activities and tasks.
- Resolved customer complaints in a timely manner.
- Monitored employee performance to ensure compliance with company policies.
- Identified areas for improvement within the department's processes.
- Investigated incidents involving personnel or customers.
- Enforced rules and regulations regarding safety standards.
- Promoted positive relationships between employees and customers.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained cleanliness, neatness and organization of customer areas.
- Opened and closed establishment on time with proper setup and procedure.
- Approached encounters with guests and colleagues in courteous and service-oriented manner, creating friendly work environment.
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Monitored main areas to replenish inventory items when supplies ran low.
- Processed average of 250-750 transactions each day to keep workflows moving smoothly.
- Asked questions and looked for root cause of complaints, obtaining sufficient information to refer to supervisor.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Education
Communications
University of Memphis
Memphis, TN12-2024
High School Diploma -
Arlington High School
Arlington, TN05-2019
Skills
- Assembly and installation
- Installation tools
- Diagnostic abilities
- Installation planning
- Telecommunications
Languages
English
Professional
Spanish
Limited
Timeline
Installation Technician
Innovative Solutions
06.2023 - Current
Lead Attendant
Carwash USA
05.2020 - 06.2023
Communications
University of Memphis
High School Diploma -
Arlington High School
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