Carter Breuker

I have run the summer program at Grandville for the past 2 summers. I have worked with this program since 2020. I was in charge of 200 kids throughout the day. I worked with ages 5-18 and love it. I lead drills for all ages.

• Managed staff effectively, providing ongoing training and support to ensure a high level of performance.
• Supervised daily operations, ensuring smooth functioning of the entire summer program from start to finish.
• Maintained a safe and supportive environment for all participants through diligent supervision and adherence to safety protocols.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.

• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Collaborated with team members to achieve monthly sales targets.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.