Carter Brown
Dallas
Summary
Dynamic professional with extensive experience in customer service and team leadership at Cash America Pawn. Proven track record in conflict resolution and money handling, enhancing customer loyalty and operational efficiency. Recognized for achieving consistent sales growth and fostering strong client relationships through exceptional service and strategic decision-making.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cash America Pawn
03.2025 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Assisted in budget preparation, ensuring alignment with financial goals.
Pawnbroker
Cash America Pawn
06.2021 - 02.2025
- Assessed value of diverse items through expert appraisals and market research.
- Processed customer transactions efficiently, ensuring accurate documentation and compliance with regulations.
- Developed strong relationships with clients, fostering trust and repeat business through exceptional service.
- Collaborated with management to refine operational workflows, resulting in increased transaction efficiency.
- Monitored industry trends to adjust pricing strategies, enhancing competitive positioning in the local market.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
Sales Associate
Banana Republic
10.2019 - 12.2019
- Delivered exceptional customer service, ensuring a positive shopping experience.
- Assisted in inventory management, maintaining stock levels and product organization.
- Implemented visual merchandising standards to elevate brand presentation.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Sales Associate
Columbia Sportswear
04.2019 - 07.2019
- Collaborated with team members to achieve sales goals and enhance store performance.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Maintained cleanliness and organization of sales floor, enhancing overall store appeal.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Barista
Barnes & Noble
09.2017 - 08.2018
- Prepared and served a variety of coffee beverages with attention to quality and presentation.
- Operated espresso machines and brewing equipment, ensuring optimal performance and cleanliness.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Maintained inventory levels, restocked supplies, and organized storage areas for efficiency.
Barista Trainer
Starbucks
07.2016 - 08.2017
- Designed and implemented comprehensive training programs for new baristas, enhancing service quality.
- Mentored barista team on beverage preparation techniques, fostering skill development and consistency.
- Assessed individual performance through regular feedback sessions, promoting continuous improvement in service delivery.
- Streamlined training materials and processes to improve onboarding efficiency for new hires.
- Collaborated with management to identify areas for operational improvements, resulting in enhanced customer satisfaction.
Education
Associate of Science - Theater Arts
Richland College
Dallas, Texas, TX08-2017
High School Diploma -
Booker T. Washington HSPVA
Dallas, TX06-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Conflict resolution
Timeline
Assistant Manager
Cash America Pawn
03.2025 - Current
Pawnbroker
Cash America Pawn
06.2021 - 02.2025
Sales Associate
Banana Republic
10.2019 - 12.2019
Sales Associate
Columbia Sportswear
04.2019 - 07.2019
Barista
Barnes & Noble
09.2017 - 08.2018
Barista Trainer
Starbucks
07.2016 - 08.2017
Associate of Science - Theater Arts
Richland College
High School Diploma -
Booker T. Washington HSPVA