Carter Cavanagh
Coeur D'Alene,ID
Summary
Eager and driven individual seeking a challenging role as a plumbing apprentice to kickstart a rewarding career in the plumbing industry. With a strong foundation in technical skills and a passion for problem-solving, I am committed to learning and mastering the intricacies of the trade. Possessing a diligent work ethic and a collaborative mindset, I aim to contribute effectively to a team environment while honing the craft under the guidance of experienced professionals. Looking to start on a journey of growth and development, am enthusiastic about the opportunity to learn from experts of the trade.
Overview
7
7
years of professional experience
Work History
ISP Help Desk Analyst
Intermaxnetworks
06.2023 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Provided customer support and technical support to over 50 customers daily.
Landscaper
Independent General Labor
01.2020 - 04.2023
- Residential landscaping, Large equipment operating, tree removal, yard maintenance
Laborer
Rose Family Farm
01.2017 - 01.2021
- Operated heavy equipment, landscaping, salvage, livestock management, logging
Education
Computer Information Technology -
North Idaho College
Coeur D'Alene, IDNo Degree - Plumbing Appliance Specialty Apprenticeship
North Idaho College
Coeur D'alene, ID2025
High School Diploma -
Lake City High School
Coeur D'Alene, ID06.2021
Skills
- Communicating with clients
- Heavy Lifting
- Attention to Detail
- Job Site Cleanup
- Customer Service
- Equipment Operation
- Ditch digging
- Safety awareness
- Willingness to learn
Skills
Proficient with PC/Mac, competent with Microsoft Office tools including Power Point and Excel, 6 years, True, 8 years, Coeur d’Alene Crush Girls Softball team, True, landscaping, Caregiver to Grandparents and younger brother with autism
Hobbies and Interests
- Basketball
- Coaching
- Fishing
- Spend time with family
Timeline
ISP Help Desk Analyst
Intermaxnetworks
06.2023 - Current
Landscaper
Independent General Labor
01.2020 - 04.2023
Laborer
Rose Family Farm
01.2017 - 01.2021
Computer Information Technology -
North Idaho College
No Degree - Plumbing Appliance Specialty Apprenticeship
North Idaho College
High School Diploma -
Lake City High School