Carter Chila
Bennington,VT
Summary
Dynamic professional with extensive experience in customer service across diverse industries. Known for resolving inquiries and providing empathetic solutions while driving sales goals and maintaining high operational standards. Proven ability to multitask and adapt in fast-paced environments, ensuring positive customer experiences.
Overview
6
6
years of professional experience
Work History
Assistant Manager
PacSun-Pacific Sunwear
Denver, Colorado
01.2025 - 06.2026
- Assisted in leading daily store operations, including sales performance, customer service, merchandising, and inventory management.
- Delivered strong customer experiences by helping customers with styling, product recommendations, and issue resolution in a fast-paced retail environment.
- Supported hiring, training, and supervising team members to maintain high store standards and productivity.
- Helped drive sales goals through effective communication, upselling techniques, and leadership on the sales floor.
- Maintained visual merchandising standards and organized inventory to ensure an appealing and efficient shopping environment.
- Handled opening and closing procedures, cash management, and operational responsibilities with accuracy and professionalism.
Oil Production Specialist
Livwell Health
03.2024 - 10.2024
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Delivered quality products with effective use of control procedures and good inspection skills.
- Collaborated with engineers to refine product designs, resulting in smoother manufacturing processes and higher-quality end products.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems, and completing basic repairs.
Driver Helper
Uber
01.2022 - 05.2023
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Delivery Driver
Amazon
03.2022 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Painter/Carpenter
TPW Real Estate
03.2020 - 03.2022
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Managed up to 20 open accounts at a time.
- Trained and supervised a team of 3 to 4 people of various ages.
- Renovated houses and rebuilt interiors, including kitchens and bathrooms.
Education
High School Diploma -
Burr And Burton Academy
Manchester, VT05-2016
Skills
- Data analysis and problem-solving expertise, with the ability to make informed decisions in complex situations
- Strong critical thinking and investigative research skills
- Collaborative team player with the ability to work independently and take initiative
- Adaptability and resilience in fast-paced environments with efficient change management
- Proficient in troubleshooting and resolving issues effectively
- Excellent written and verbal communication skills
- Skilled in multitasking, including handling calls, navigating systems, and engaging with customers simultaneously
- Professional phone etiquette and communication skills
Timeline
Assistant Manager
PacSun-Pacific Sunwear
01.2025 - 06.2026
Oil Production Specialist
Livwell Health
03.2024 - 10.2024
Delivery Driver
Amazon
03.2022 - 12.2022
Driver Helper
Uber
01.2022 - 05.2023
Painter/Carpenter
TPW Real Estate
03.2020 - 03.2022
High School Diploma -
Burr And Burton Academy