Carter Cowan
Cedar City,UT
Summary
Completed flight training at Southern Utah University while successfully balancing work and academic commitments, demonstrating advanced time management and organizational skills. Developed strong communication abilities through experience in dynamic environments, engaging effectively with individuals at all proficiency levels. Recognized for a disciplined work ethic, adaptability, and a proven commitment to continuous learning and professional growth in aviation.
Overview
7
7
years of professional experience
Work History
Manager
Chrysalis
Cedar City, UT
03.2021 - Current
- Guided clients in building independent living skills such as budgeting, shopping, and meal preparation, requiring patience and clear communication.
- Applied sound judgment and calm decision-making to provide emotional support and de-escalate crisis situations.
- Maintained accurate documentation of client progress and behaviors, ensuring compliance with established care standards.
- Assisted with daily routines including medication management and personal hygiene, emphasizing responsibility and attention to detail.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
CSR/ Events Lead
Fat Cats
Saratoga Springs, UT
06.2019 - 12.2020
- Led customer service operations by addressing inquiries, resolving complaints, and managing requests in fast-paced environments.
- Developed and refined service protocols to improve efficiency and consistency across the team.
- Coordinated events and daily operations, demonstrating organizational skills and adaptability under time-sensitive conditions.
- Maintained in-depth knowledge of services, policies, and promotions to ensure accurate communication and customer satisfaction.
Education
Bachelor of Science - Fixed Wing Aviation
Southern Utah University
Cedar City, UTHigh School Diploma -
Westlake High School
Saratoga Springs, UT05.2019
Skills
- Handling Emergency Situations
- Test Preparation
- Strong Communication Skills
- Personable
- Staff Mentoring and Training
- Following Company Guidelines
Accomplishments
- Served an LDS mission in Villahermosa, Mexico
- Lettered in Football
- Lettered in Soccer
- Captain on both respective teams
Languages
Spanish
Professional Working
Timeline
Manager
Chrysalis
03.2021 - Current
CSR/ Events Lead
Fat Cats
06.2019 - 12.2020
High School Diploma -
Westlake High School
Bachelor of Science - Fixed Wing Aviation
Southern Utah University