Summary
Overview
Work History
Education
Skills
COMMUNICATION
LEADERSHIP
Timeline
Manager
CARTER CUNNINGHAM

CARTER CUNNINGHAM

Tustin,CA

Summary

Provide quick and accurate results in the fields of: Sales and Marketing, Information Technology and Customer Service. Provide considerable knowledge in the fields of Internet Security, Intelligence Analysis, Physical Protection Systems, Program Operation and Troubleshooting, Hardware Maintenance, Threat and Vulnerability Assessments, Current Technology

Overview

10
10
years of professional experience

Work History

Manager

CigarSpots
09.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Self Employed

Cozy Home Pet Sitting
  • Started business as response to the covid pandemic. Provides mobile pet grooming/healthcare services to Orange County and surrounding areas. Excellence in customer relations and much experience in developing business from the ground up. Highly adaptable to clients specific needs and concerns. Strong rapport building skills to retain new clients.

Sales Consultant

Future Ford of Sacramento
  • Working in a fast paced environment, ability to work with customers on large purchase, provide considerable product knowledge, fast and friendly customer service, ability to analyze a situation/customer in order to determine the best method of approach towards a sale, extreme patience, ability to press on and work towards a goal in less-than-ideal situations, logging customer information, making sales calls, customer retention, lead generation. Ability to maintain positive attitude during stressful situations.

Analyst

Transportation Security Enterprises
  • Exceptional and Proven Marketing Skills- Ability to demonstrate system functionalities and goals to executives and company officials, ability to design and create demonstrations
  • Extensive knowledge of computers and basic functionality, ability to troubleshoot and repair computer systems (basic), Extensive knowledge of Physical Protection Systems including but not limited to: Operation, Installation, Monitoring, In-Depth Analysis, Threat and Vulnerability Assessments for High-End Clients, Implementation of new programs, Security camera configuration, Versed in a wide range of security products, Strong presentation skills on related topics
  • Provide Assessments for clients that highlight key points in establishing advanced security systems
  • Certified Training in Analyst Notebook through IBM in McLean, VA. Experience in other programs such as Sentinel Visualizer, Palantir, Cognitec, Aimetis
  • Ability to convey systems issues to supervisor to ensure immediate action, Alarm resolution and reporting of security events for hand-off to Police, EMS, ect.
  • Developed inventory management system
  • Time management and Task orientation
  • Ability to help jumpstart/maintain a company

In N' Out Burger
  • Excellence in Customer Service, Strong safety and cleanliness standards, Fast-Paced work environment aimed at providing quick and accurate results, Team-Oriented work environment, Money handling procedures, Excellent communication skills, Problem resolution regarding customer concerns, Maintaining a positive attitude during stressful conditions, Schedule management, ability to help run a start up company/branch

Basic Construction Experience
  • Worked for Grandfather building houses to rent to military families- Ability to perform an array of tasks associated with basic home construction, Strong work ethic, Good mathematical skills, ability to remain focused on task in harsh conditions, ability to create itemized lists of supplies and needed items

Dave's Hawaiian BBQ (Now Ginza Sushi located in El Dorado Hills)
  • Excellence in customer service, Ability to work well with others and convey necessities to management, Ability to learn quickly, Cooking skills, Food preparation and health standards, Time management and schedule creation, Training of new employees, Marketing experience, Ability to help jump start/run a new small business

Cold Stone Creamery
  • Excellence in customer service, Ability to work well with others, Ability to learn quickly and follow instructions from a young age, Basic money handling procedures, Recognizable and personable interaction with clients and staff. Ability to sing to a random stranger at any given point in time

Education

Cognitive Psychology and Computer Information Sciences

Folsom Lake College
01.2010

High School - undefined

Oak Ridge High School
01.2008

Certified Bartender - undefined

Skills

  • Very Strong Interpersonal Skills
  • Record-setting Sales Performance
  • Certified Excellence in Customer Service
  • Personable and Easy to Work With/Team Player
  • Task/Goal Oriented
  • Strong Work Ethic
  • Ability to draft and give presentations on important business topics and sales
  • Quick to learn new topics/tasks
  • Excellence in research (Reporting, Analysis, Comparisons and knowledge of current tech and events)
  • Dedication- Ability to devote self to a task to ensure quicker and more accurate results
  • Considerable knowledge in Information Technology and Computer Information Systems
  • Ability to Analyze Critical Infrastructure Systems and Identify weak point
  • Basic operation of a wide array of Analysis and Security based programs
  • Innovative- Always looking for different or more efficient ways to accomplish any given task
  • Ability to work diligently with minimal supervision
  • Report writing/event resolution
  • Professional appearance
  • Competitive

COMMUNICATION

10+ Years in Customer Service and working in a team-based environment, Ability to work diligently all while maintaining a positive attitude, holding active interest in company events, issues and status, Ability to work with high-level executives and military officials, Excellent verbal and written skills

LEADERSHIP

  • Ability to train new employees in the fields of: Software, Systems Operation, Database management, Alarm/event resolution, Reporting techniques, Customer/Client interaction, Research and Analysis Techniques, Employee Management
  • Ability to provide direction for employees and peers to ensure task completion
  • Providing Tips and Personal Knowledge for a better and more constructive work environment

Timeline

Manager

CigarSpots
09.2022 - Current

Self Employed

Cozy Home Pet Sitting

Sales Consultant

Future Ford of Sacramento

Analyst

Transportation Security Enterprises

In N' Out Burger

Basic Construction Experience

Dave's Hawaiian BBQ (Now Ginza Sushi located in El Dorado Hills)

Cold Stone Creamery

Cognitive Psychology and Computer Information Sciences

Folsom Lake College

High School - undefined

Oak Ridge High School

Certified Bartender - undefined

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CARTER CUNNINGHAM