Summary
Overview
Work History
Education
Skills
Timeline
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Carter Doerres

Roseburg,OR

Summary

Accomplished serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Having a proven track record at Crumbl Cookies and Jimmy John's, adept in operations management and leadership. Expertise in elevating customer satisfaction and streamlining operations, resulting in reduced employee turnover and enhanced team productivity. Skilled in problem resolution and customer relations, demonstrating a strong ability to lead and improve business outcomes.

Overview

7
7
years of professional experience

Work History

General Manager

Crumbl Cookies
02.2021 - Current
  • Managed all aspects of daily operations, including, but not limited too managing of staff, scheduling, budgets, inventory, vendor relations, and business financial transactions.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions while maintaining adequate coverage for all shifts.
  • Effectively managed payroll, attendance, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes and went above and beyond to guarantee each customer received exceptional food and service.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, and other materials. Reviewed pricing and ordered appropriate food ingredients, kitchen appliances, and supplies.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.

General Manager

Jimmy John's
06.2017 - 02.2021
  • Managed all aspects of daily operations, including, but not limited too managing of staff, scheduling, budgets, inventory, vendor relations, and business financial transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Education

High School Diploma -

Roseburg High School
Roseburg, OR
06.2017

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Customer Service
  • Reliable and Responsible

Timeline

General Manager

Crumbl Cookies
02.2021 - Current

General Manager

Jimmy John's
06.2017 - 02.2021

High School Diploma -

Roseburg High School

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Carter Doerres