Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Carter Dorcas

Orlando,FL

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support; offering a positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Dunkin Donuts
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Educational Support Staff Member

Orlando Science Charter School East Campus
09.2024 - 07.2025
  • Met program and student needs in coordination with teacher for parent and family involvement in classroom.
  • Provided one-on-one assistance to students with diverse learning needs, fostering a supportive learning environment.
  • Organized Saturday-school tutoring sessions for struggling students, leading to improved academic performance.
  • Facilitated communication between parents, teachers, and administrators regarding student progress and overall wellbeing.
  • Presented age-appropriate expectations and explanations to students and patiently helped students succeed.

Host/Busboy/Food Runner

Il Villagio Pizzaria & Ristorante
11.2022 - 04.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

Hillsborough High School IB
Tampa, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Complaint resolution
  • Customer relations
  • Client relations
  • Customer satisfaction measurement

Timeline

Educational Support Staff Member

Orlando Science Charter School East Campus
09.2024 - 07.2025

Customer Service Representative

Dunkin Donuts
08.2024 - Current

Host/Busboy/Food Runner

Il Villagio Pizzaria & Ristorante
11.2022 - 04.2024

Hillsborough High School IB

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Carter Dorcas