Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Carter Dorcas

Orlando,FL

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support; offering a positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Dunkin Donuts
Oviedo, FL
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Educational Support Staff Member

Orlando Science Charter School East Campus
Orlando, FL
09.2024 - 07.2025
  • Met program and student needs in coordination with teacher for parent and family involvement in classroom.
  • Provided one-on-one assistance to students with diverse learning needs, fostering a supportive learning environment.
  • Organized Saturday-school tutoring sessions for struggling students, leading to improved academic performance.
  • Facilitated communication between parents, teachers, and administrators regarding student progress and overall wellbeing.
  • Presented age-appropriate expectations and explanations to students and patiently helped students succeed.

Host/Busboy/Food Runner

Il Villagio Pizzaria & Ristorante
Lutz, FL
11.2022 - 04.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

Hillsborough High School IB
Tampa, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Complaint resolution
  • Customer relations
  • Client relations
  • Customer satisfaction measurement

Timeline

Educational Support Staff Member

Orlando Science Charter School East Campus
09.2024 - 07.2025

Customer Service Representative

Dunkin Donuts
08.2024 - Current

Host/Busboy/Food Runner

Il Villagio Pizzaria & Ristorante
11.2022 - 04.2024

Hillsborough High School IB
Carter Dorcas