Carter Goodwin
Colorado Springs,CO
Summary
Dynamic software developer and IT support specialist with a strong background in software development and technical support. Demonstrated success in creating robust applications and providing exceptional IT solutions in fast-paced environments. Committed to leveraging technology to solve complex challenges and constantly seeking opportunities to learn and excel in technical roles.
Overview
8
8
years of professional experience
Work History
Software Developer
Kwik Trip
01.2022 - Current
- Developed ASP.NET retail applications within an Agile framework
- Contributed to backend and frontend software for IOS application that managed food waste and tracked tasks for 800+ stores
- Developed plan to improve application that tracks sale goals for stores including receiving live sale data in under 90 seconds
- Responsibilities included coding, testing, and deploying software for store operations support
- Modernized legacy code to new versions of .NET.
Technical Support Analyst
Kwik Trip
09.2018 - 05.2022
- Resolved 80-120 support tickets per day
- Responsible for timely resolution of technical issues across the retail chain
- Specialized in troubleshooting local network disruptions, POS system failures, and surveillance camera glitches
- Played a crucial role in maintaining operational continuity
- Ensured registers, mobile devices, and IT infrastructure reliably supported store functionality and customer service.
Student Tech
Altoona School District
05.2016 - 09.2018
- Efficiently resolved help desk ticket such as performing hardware repairs on Chromebooks/PCs, or setting up computer labs/projectors/smartboards/printers
- Managed network infrastructure tasks, including installing new access points, organizing cable runs, and configuring switch ports
- Addressed additional questions and problems as needed.
E-Learning/Web Development Assistant
University of Wisconsin
09.2017 - 05.2018
- Designed and developed interactive e-learning modules using Articulate Storyline 3
- Managed web content using Drupal and HTML
- Created interactive PDFs functional across platforms.
Education
Masters of Science in Software Engineering -
University of Wisconsin - La Crosse
05.2022
Bachelors of Science in Software Engineering -
University of Wisconsin - La Crosse
05.2021
University of Wisconsin - Platteville
05.2018
Skills
- Software Design and Development
- Debugging
- Creative Problem Solving
- Advanced Technical Support
- Technical Writing
- Agile
- C#
- NET
- C
- Java
- Python
- Kotlin
- C
- SQL
- Problem-Solving
- Testing and debugging
- Git proficiency
- API Integration
Platforms
- Android
- IOS
- Azure Cloud
- Google Firebase
Operatingsystems
- Windows
- Mac OS
- Linux
Techsupport
- Network Support
- Cisco IOS
- Point of Sale Systems
- PC Support
- Security Camera Systems
Toolsandsoftware
- Git
- Visual Studio
- Android Studio
- Azure Dev Ops
- ServiceNow
- Cosmos
Timeline
Software Developer
Kwik Trip
01.2022 - Current
Technical Support Analyst
Kwik Trip
09.2018 - 05.2022
E-Learning/Web Development Assistant
University of Wisconsin
09.2017 - 05.2018
Student Tech
Altoona School District
05.2016 - 09.2018
Masters of Science in Software Engineering -
University of Wisconsin - La Crosse
Bachelors of Science in Software Engineering -
University of Wisconsin - La Crosse
University of Wisconsin - Platteville
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