ANDREA GULICK
Williamston,MI
Summary
Innovative and goal-oriented Management professional committed to the Sports Medicine industry. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through product knowledge, customer retention and team involvement.
Overview
10
10
years of professional experience
Work History
SENIOR DIRECTOR OF CUSTOMER CARE
Mio-Guard Sports Medicine
09.2015 - Current
- Lead in all quoting and bidding for the sports medicine department
- Support to sales force which includes order entry, customer follow up, logistics and sourcing of products as needed
- Manage the customer care team and provides reports as needed for profit growth tracking and sales follow up
- Provide coaching and mentoring to new hires, contributing to their successful integration into the team.
- Helped create and launch our rebranded company, including marketing, websites, two online store fronts and social media platforms.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Boosted company reputation, consistently delivering high-quality service that exceeded customer expectations.
- Leveraged expert product knowledge in guiding customers towards the best solutions for their requirements.
ADMINISTRATIVE ASSISTANT
Professional Group of Real Estate Companies
01.2014 - 08.2015
- Assisted with property management of rentals and company owned lodge
- Provided back-up to general manager which included bookkeeping, bank deposits and assistance with mail.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Conducted research on industry trends, providing valuable insights to support strategic decision making.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
Education
Davenport University
Grand Rapids, MISkills
- Team Management
- Administrative Oversight
- Organizational Development
- Staff Management
- Project Coordination
- Product Knowledge
- Data Entry
- Customer Relations
- Order Processing
Timeline
SENIOR DIRECTOR OF CUSTOMER CARE
Mio-Guard Sports Medicine
09.2015 - Current
ADMINISTRATIVE ASSISTANT
Professional Group of Real Estate Companies
01.2014 - 08.2015
Davenport University