Carter Harrison
Chicago,IL
Summary
Technical Account Manager with more than 5 years of hands-on experience in the technology and construction spaces. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Overview
10
10
years of professional experience
Work History
Technical Onboarding Manager
HOVER Inc.
01.2022 - Current
- Work to provide technical guidance to KEY accounts at HOVER, by managing the relationship of the commerce platform
- Manage the full cycle of clients process with HOVERs estimation and digital ordering with a dollar pass through of $85 million.
- Create a culture of trust with internal and external customers by implementing new processes for market expansions, as well as new personally managing in excess of 15 accounts with a total annual revenue of $14 million
- Currently managing project rollouts with 5 accounts which are forecasted to deliver on customer needs and drive core revenue by 7%, and increase partnership revenue by $50,000.
Senior Technical Onboarding Specialist
HOVER Inc.
- Managed the implementation process for new logos integrating to all potential products and services depending on organizational need
- Oversee and curate timelines to meet the adoption and rollout goals of the client
- Transitioned roles to manage all key accounts from the technical side, becoming a liaison between client and HOVER, while incorporating more self service systems for accounts to manage independent of my purview Completed the onboarding process for 25 new logos in first 9 months Managed all key accounts from both sides of the commerce vertical (Transform and Direct Ordering) Responsible for $70 million in material processed through HOVER Direct Ordering Managed rollout of 20 new key account locations which adopted at a rate 3x faster of previous locations Managed the first complete siding estimation tool to our Key Accounts Lead the overhaul of the technical onboarding process to streamline data collection and touch rate Created new data collection process with our channel partners to supplement onboarding timeline
Branch Manager
ABC Supply Co. Inc
10.2020 - 12.2021
- Accountable for managing and leading a warehouse and distribution operation and staff of 10+ providing roofing, siding, windows and gutter to professional contractors in residential, commercial and new construction segments
- Manages inventory and budget for all material including stocking, maintenance and turn of the product
- Support clients through troubleshooting infield maintenance and delivery issues
- Consistently manage customer expectations of timeliness predictability and cost management
- Improved branch sales by 1 million YTD Increased payroll leverage by 5.7% since taking over operation Provided monthly P&L review to staff to maintain awareness business reality and performance
- Gained 4% GP in last 3 months and 4.5% YTD Increased share of wallet of core customers by 17% YTD Delivery trucks increased daily and monthly averages YTD Personally manage 27 active accounts Oversaw 2 outside sales staff with a total book of 300+ accounts Provided monthly expense reporting and detailed P&L review to superiors Oversaw an annual physical inventory count with shrink at +/- of .75%
Outside Sales Representative
ABC Supply Co. Inc
05.2020 - 09.2020
- Built and managed a book of business consisting of 25+ accounts while also managing warehouse operations
- Prospecting included: cold calling, warm introductions in the warehouse, and job site meetings to bolster account growth
- Outside travel restrictions limited customer meetings, which forced creativity in phone calls, warehouse customer pickups to fulfill customer needs and new customer growth
- Increased sales dollars of 4 key accounts by over 100% in 3 months Learned basic POS use and daily opening and closing procedures Created new stocking plan for warehouse to increase capacity by 15% Oversaw return processes and stocking plan to maintain inventory levels and decrease shrink
Territory Manager
American Construction Metals
08.2018 - 04.2020
- Oversaw the daily ordering, customer service, and account management for 54 ABC Supply store locations in North Carolina, Virginia, Maryland, New Jersey, and New York
- Traveled weekly to territory stores to provide in-personal leadership, training and support including product sales knowledge, situational troubleshooting, and customer service
- Supported end users in warranty and field claims
- Integrated order system with customers
- Maintained monthly, quarterly, and annual sales and profit goals as well as managing a fluid expense account
- Improved sales growth YTD by 13% Increased ACM foot traffic and awareness at trade shows by 11% YTD Provide product samples and training to all customers as needed Increased Middle Atlantic market share be 17% and Southern Virginia by 9% Maintain customer contact and engagement through outside and in house events
Assistant Coach Men's Golf
Virginia Commonwealth University
06.2017 - 08.2018
- Principal advisor to the Men's Golf Coach for all aspects of the team's budget, training, recruiting and successful execution of a comprehensive annual Atlantic (A-10) Conference tournament schedule
- Provided functional day to day operational management functions, technical expertise and logistical support for in-house training and tournament coordination
- Assisted in team financial cost estimating and functional planning, facility scheduling and student personnel instructional and academic program objectives
- Executed a successful Division 1, A-10 Conference golf program supporting a diverse team of student golfers with the objective of winning annual Conference Championships
- Exercised broad management approach to all facets of the University's for compliance, while providing a synergistic source of quality instructional, staffing, development, retention, performance, and incentive towards achieving University sport objectives.
- Assisted in the day-to-day operations and management of the VCU Golf Team with a budget of $300,000 Responsible for all in-house operation and travel logistical support requirements
- Created student athlete recruiting profile blueprints
- Reduced expenses by 28% in 5 months
- Traveled locally and internationally to recruit student athletes
- Signed athletes from England, Sweden, Taiwan, Trinidad, Canada, Barbados and USA
- Setup and facilitate daily practice and workout schedules
- Oversaw all technical teaching and fitting for team utilizing Trackman, Game-forge, Bodi-trak systems
- Managed apparel and hard goods budget and buying program for team totaling $20,000
- Team winner at 2018 A10 Match, Individual winner at Cape Fear National Intercollegiate
Business Development Representative
UDig
11.2016 - 06.2017
- Business Development Representative providing Digital, Data and Engineering Solutions to a broad customer
- Located potential business deals by contacting potential partners, discovering and exploring opportunities
- Screened potential business contacts by analyzing the market, examining risks and potential
- Closed new business projects by coordinating requirements, developing solutions and integrating contract requirements with business operations
- Updated job knowledge by participating in capture opportunities, developing Win strategies, and Black-hat sessions
- Survey professional publications, Salesforce data-base and maintain personal networks, marketing sessions and conferences
- Maintained active pipeline of prospects for UDig consulting services Maintained volume of 70 dials, 50 emails, 15 connects per day Performed regular analysis and assessment of all performance metrics Prepped all Strategic Account Executives and Practice Leads for introduction meetings with prospects Utilized all professional and social media platforms to connect with leads and accounts Provided leadership with direct feedback on marketing campaign strategy Analyzed outbound data to create efficient prospecting models
Golf Professional
Kinloch Golf Club
01.2014 - 11.2016
- Responsible and accountable for the daily operations of the Kinloch golf shop staff, guest service staff and coordinating with the Director of Golf to provide first class service to members and their guests
- Met or exceeded established club standards for guest satisfaction, sales and financial performance
- Led by example in taking a proactive position to all issues concerning the golf shop, scheduling, professional coaching and other member services
- Oversee and assist in all tournament operations with sales managers
- Assist the Director of Golf in achieving targets for RevPar through the maximization of rounds and revenues
- Mentor, educate, train, and develop team members in golf operations, tournament organization and execution, merchandising and proper check-in procedures
- Maintain effective communication between all staff members regarding course operations
- Attend exhibitions, buying shows, tournaments, and educational seminars to stay abreast of the development in the golf industry
- Ensure that superior standards of service meet member requirements and Club standards
- Supported golf shop purchases and sales with total annual revenue of $900,000 Maintained inventory levels of hard and soft goods Worked directly with all account reps to determine fitting needs and forecasts Directed Club Fitting Program and all sales with annual hard good sales of $300,000 Improved sales margins by 2% from year 1 to year 2 Increased hard goods dollars per round by $3 in year 1 and $2 in years 2 through 3 Elevated sales by 40% in first year 15% second year and 23% YTD in third year Oversaw product cycle lengths and carryover to new product introductions Submitted annual department review and budget analysis for hard goods Maintained consistent CRM guidelines with suppliers and end users Fit and taught all skill levels, beginners, junior, high school, college, and tour professional Custom fit over 350 players, including SEC, ACC, A10 and Big 12, WEB.com players
Education
BBA - Marketing and Management
Mississippi State University
01.2013
BSBA - Finance and Marketing
University of Denver
01.2008
Skills
- Performance Tracking
- Problem-solving
- Customer service
- Goal setting
- Cross-functional coordination
- Client Account Management
- Strategic Planning
- Sales Forecasting
- Cross-selling
- Account growth
Timeline
Technical Onboarding Manager
HOVER Inc.
01.2022 - Current
Branch Manager
ABC Supply Co. Inc
10.2020 - 12.2021
Outside Sales Representative
ABC Supply Co. Inc
05.2020 - 09.2020
Territory Manager
American Construction Metals
08.2018 - 04.2020
Assistant Coach Men's Golf
Virginia Commonwealth University
06.2017 - 08.2018
Business Development Representative
UDig
11.2016 - 06.2017
Golf Professional
Kinloch Golf Club
01.2014 - 11.2016
Senior Technical Onboarding Specialist
HOVER Inc.
BBA - Marketing and Management
Mississippi State University
BSBA - Finance and Marketing
University of Denver
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