Carter Heggins
Baton Rouge,LA
Summary
Detail-oriented Parts Specialist with experience supporting customers, processing returns, and locating automotive parts through catalog systems and OEM cross-references. Strong communication, teamwork, and attention to detail help maintain accurate records and efficient front-counter service. Quick learner with a strong focus on reliable customer support.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Part Specialist
Oreily's Auto Parts
Denham Springs, LA
12.2025 - Current
- Assisted customers in identifying correct automotive parts using catalog systems and vehicle fitment data.
- Responded to phone inquiries with product details, pricing, and order status updates.
- Processed sales transactions, returns, and exchanges while maintaining accurate order records.
- Addressed phone inquiries with product details, pricing information, and order status updates to support customer service operations.
- Located replacement parts by cross-referencing OEM numbers, applications, and product specifications.
- Learned store systems quickly to complete daily tasks and maintain efficient front-counter service.
Crew Member
Dave's Hot Chicken
Baton Rouge, LA
04.2025 - 09.2025
- Delivered fast, friendly guest service while taking accurate orders at front counter and drive-thru.
- Assembled carryout and dine-in orders with attention to accuracy, presentation, and speed.
- Prepared chicken, sides, and sauces following recipe standards and food safety procedures.
- Operated POS system, processed payments, and balanced transactions with consistency.
- Restocked supplies, ingredients, and packaging to keep service lines running smoothly.
- Worked well with teammates and accepted coaching from management.
- Collaborated with team members to complete orders.
Crew Member
Raising Cane's Restaurants
Denham Springs, LA
11.2023 - 12.2024
- Collaborated with team members during peak rushes to resolve bottlenecks and keep service moving.
- Maintained clean workstations, dining areas, and equipment to support sanitary operations.
- Supported opening and closing tasks, including setup, cleanup, and station readiness.
- Facilitated customer interactions at front counter and drive-thru to enhance service efficiency.
Education
High School Diploma -
Denham Springs Highschool
Denham Springs, LA05-2025
Skills
- Parts identification
- Returns processing
- Stock control
- Parts inventory management
- Customer assistance
- Product knowledge
- Packaging and labeling
- Inventory management
- Cost management
- Sustainability practices
Accomplishments
- Enhanced monthly sales by 12%.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Certification
- Certified Part Specialist, Oreilly Auto Parts - 6 months-current
- Licensed Personal trainer - 2024- current
- Licensed nutritionist - 2024- current
Languages
English
Native or Bilingual
Timeline
Part Specialist
Oreily's Auto Parts
12.2025 - Current
Crew Member
Dave's Hot Chicken
04.2025 - 09.2025
Crew Member
Raising Cane's Restaurants
11.2023 - 12.2024
High School Diploma -
Denham Springs Highschool